Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darvanielle Fenelon

LPN
Miami,FL

Summary

Experienced with patient care, including administering medications and monitoring vital signs. Utilizes strong communication and interpersonal skills to foster positive patient relationships and efficient team collaboration. Track record of providing compassionate and attentive care, ensuring patient comfort and safety.

Results-driven professional with a strong foundation in patient care and organizational management. Expertise in coordinating patient services, ensuring confidentiality, and fostering collaborative environments to improve operational workflows.

Dedicated Patient Care Secretary with a proven track record in managing patient records and streamlining communication between staff and patients. Known for delivering compassionate care and maintaining compliance with healthcare regulations to enhance patient satisfaction.

Detail-oriented Patient Care Secretary skilled in HIPAA compliance, patient interaction, and administrative efficiency. Committed to enhancing patient experience through compassionate care and effective communication.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
Languages
2
2
Certifications
5
5
years of professional experience

Work History

Patient Care Secretary

VITAS Healthcare
01.2024 - Current
  • Managed patient records using electronic health systems to ensure accurate documentation.
  • Coordinated communication between medical staff and patients to streamline appointment scheduling.
  • Oversaw administrative functions, enhancing office workflow and efficiency in patient services.
  • Trained new staff on office procedures, fostering a collaborative work environment.
  • Developed and maintained filing systems for patient data, improving retrieval processes.
  • Monitored compliance with healthcare regulations, ensuring adherence to best practices in patient care management.
  • Managed a high volume of incoming calls from patients, families, and other medical professionals with professionalism and empathy.
  • Streamlined communication between medical staff and patients, ensuring timely updates on treatment plans and overall progress.
  • Expedited admissions process for new patients by collecting necessary information promptly while maintaining strict confidentiality.
  • Ensured timely completion of administrative tasks such as faxing lab results or submitting billing claims within deadlines set forth by hospital policies.
  • Increased efficiency in document management by scanning, filing, and organizing critical paperwork according to established protocols.

Customer Service Representative Lead

Valuable Home Care
03.2022 - 12.2023
  • Led team of customer service representatives to enhance client satisfaction and operational efficiency.
  • Trained new staff on company policies, procedures, and effective communication strategies.
  • Resolved complex customer inquiries, ensuring timely and accurate responses to enhance retention.
  • Developed and implemented process improvements that streamlined workflows and reduced response times.
  • Onboarded and trained customer representatives to meet performance and service goals.

Shift Manager

McDonald's
10.2021 - 12.2023
  • Supervised team operations to ensure efficient service delivery and adherence to quality standards.
  • Coordinated shift schedules, ensuring adequate staffing for peak business hours and minimizing labor costs.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
  • Monitored food safety practices, ensuring compliance with health regulations and company policies.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.

Education

LPN - Nursing

Miami Dade College
Miami, FL
08.2025

Associate of Science - Science

Miami Dade College
Miami, FL
06.2024

Associate of Science - Biology

Miami Dade College
Miami, FL
06.2022

Skills

Clinical hours at Aventura Hospital HCA (240 hrs) year 2025

Clinical hours at Jackson Memorial Hospital (180 hrs) year 2024

Medication administration

Direct patient care

Vital signs monitoring

HIPAA compliance

Compassionate care

Wound care

Physical assessment

Vital signs

Clinical judgment

Patient care

Immunization administration

Strong organization

Patient confidentiality

Insurance verification

Appointment scheduling

Infection control

Catheter care

EMR / EHR

Patient evaluations

Patient relationship building

Care planning

Pulse oximetry tracking

Behavioral assessment

Chronic disease management

Mental health support

Medical records management

Outpatient care

Writing reports

End-of-life care

Patient safety protocols

Anatomy

HIPAA protocols

EKG administration

Certified in CPR/AED

Critical thinking

Attention to detail

CPR/AED

Patient support

Nursing intervention evaluations

Staff direction and task delegation

Certification

Licensed Practical Nurse

Timeline

Patient Care Secretary

VITAS Healthcare
01.2024 - Current

Customer Service Representative Lead

Valuable Home Care
03.2022 - 12.2023

Shift Manager

McDonald's
10.2021 - 12.2023

LPN - Nursing

Miami Dade College

Associate of Science - Science

Miami Dade College

Associate of Science - Biology

Miami Dade College
Darvanielle FenelonLPN