Summary
Overview
Work History
Education
Skills
Timeline
Alabama Real Estate License
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Darvasha Bell

Tuscaloosa,AL

Summary

Detail oriented professional with experience in administrative support, technical support, and client relations. Excelling in client onboarding and relationship management. Expert in document management and compliance, I enhance customer satisfaction through effective communication and personalized support. Recognized for training new team members, fostering a collaborative environment that drives performance and loyalty.

Overview

9
9
years of professional experience

Work History

Client Service Specialist

Regions Bank
10.2021 - Current
  • Provided knowledgeable service and support for all customer needs.
  • Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
  • Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
  • Trained new team members on best practices in client services, elevating overall team performance.
  • Played a key role in the onboarding process for new clients, ensuring they were well-equipped to make full use of our services.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.

Technical Support Advisor

Apple
06.2020 - 10.2021
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support chat and/or emails..
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Improved overall user experience by providing personalized assistance based on individual client needs.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.

Administrative Assistant

NAOS Staffing
02.2017 - 05.2020
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained inventory of office supplies and placed orders.

Education

General Studies

Demopolis High School
Demopolis, AL
05-2013

Skills

  • Document management
  • Call management
  • Remote work capabilities
  • Live chat support
  • Performance tracking
  • Compliance requirements
  • Client onboarding
  • Customer support
  • Call center experience
  • Client relations
  • Follow-up skills

Timeline

Client Service Specialist

Regions Bank
10.2021 - Current

Technical Support Advisor

Apple
06.2020 - 10.2021

Administrative Assistant

NAOS Staffing
02.2017 - 05.2020

General Studies

Demopolis High School

Alabama Real Estate License

Alabama Real Estate Salesperson License (Inactive but can be Active when needed)

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Darvasha Bell