Darvin Rodriguez
New York,NY
Summary
I have been described as someone who is passionate and hard- working. I am working on a bachelor's in Economics with a minor in Management and Administration at the City College of New York. With the aspiration of looking to expand experiences into the business world and expand my knowledge to the best of my abilities when the opportunity presents itself.
Overview
3
3
years of professional experience
Work History
Bank Teller
Citibank
10.2024 - Current
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with compromised debit cards and issued new credentials.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Monitored and reported suspicious activity in line with bank security policies.
Commission Sales Associate
Legends
06.2022 - 10.2024
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
Marketing and Communications Intern
CUNY
07.2024 - 08.2024
- Drafted engaging copy for website pages, email newsletters and other digital communications materials.
- Managed relationships with external vendors and contractors related to marketing initiatives.
- Developed creative solutions to increase brand awareness across multiple channels.
- Analyzed data from various sources to identify opportunities for improvement.
- Maintained an organized database of contacts used in outreach campaigns.
- Supported team members in creating presentations for clients or partners.
Education
Bachelor of Arts - Economics
The City College of New York
New York, New York12-2025
High School Diploma -
Manhattan Village Academy
New York, New York06.2021
Skills
- Engaged with others successfully using strong verbal and written communication skills
- Volunteered to help with special events and programs by checking in participants and giving directions
- Completed assigned duties and consistently produced high volume of work to support daily business needs
- Adhered to high level of standards and values, and maintained professional demeanor
- Filled customer orders quickly to promote speedy service, helping increase business
- Delivered customer orders to homes and places of business within established time frames
- Demonstrated professional conduct with clients to deliver outstanding customer service
- Specialty Retail
- Customer Service
- Sales
- Experienced in MS Office (Word, Excel, PowerPoint)
- Organization
- Leadership
- Problem-Solving
- Ability to Learn and Absorb information
- Community Engagement
- Project Support
- Strong verbal communication
- Fundraising campaigns
- Sales Support
- Data inputting
- Financial software
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Citibank
10.2024 - Current
Marketing and Communications Intern
CUNY
07.2024 - 08.2024
Commission Sales Associate
Legends
06.2022 - 10.2024
High School Diploma -
Manhattan Village Academy
Bachelor of Arts - Economics
The City College of New York
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