DARVIN WADE JR
Summary
Dynamic Senior Resolution Coordinator with Walmart, adept at complex problem resolution and escalation management. Proven track record in enhancing customer satisfaction through analytical thinking and effective communication. Skilled in forklift operation and warehouse management, consistently delivering optimal outcomes and maintaining high standards of service quality.
Overview
17
17
years of professional experience
Work History
Senior Resolution Coordinator - B2B
Walmart
10.2025 - Current
- Resolved complex business customer issues through efficient escalation management.
- Served as primary contact for B2B clients, addressing account-specific requests comprehensively.
- Coordinated with internal departments and tech support to drive optimal outcomes.
- Troubleshot across multiple systems, identifying root causes and implementing effective solutions.
- Maintained detailed documentation of resolutions, promoting transparency and accountability.
- Collaborated with internal teams to ensure alignment with business goals and timelines.
Senior Resolution Coordinator -InHome
Walmart
08.2023 - 10.2025
- Managed customer inquiries related to online orders, returns, and product information via phone, chat, and email.
- Updated customers on delayed orders to ensure clear communication.
- Scheduled appointments for assistance with InHome smart devices.
- Resolved customer complaints to enhance service quality.
- Processed returns and refunds to streamline operations.
- Provided positive customer experiences through effective troubleshooting and support.
- Assisted customers with inquiries by delivering timely solutions and guidance.
Senior Resolution Coordinator- CRT Specialty
Walmart
08.2022 - 08.2023
- In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
- Make outbound calls, respond to inbound calls, emails, and chats, performing such tasks as up-selling opportunities, problem resolution, customer follow-up, and processing order requests.
- Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs, and proactively resolve concerns.
- Follow written and verbal instructions, attend meetings, and perform other tasks as directed by supervision.
Forklift Operator/Warehouse
Baker Distributing Company
10.2021 - 08.2022
- Ensured compliance with safety standards in high-pressure work environments.
- Operated forklifts to lift and stage products weighing 25 to 75 pounds.
- Wrapped pallets with shrink wrap, securing products using bands and staple guns.
- Managed shipping and receiving operations, including UPS shipments and inventory oversight.
- Provided customer service and support for Will Call operations.
- Utilized band saw, nail gun, and RF scanner for efficient product handling.
Warehouse Associate
Express Employment Professionals
11.2020 - 10.2021
- Utilized forklifts for effective movement of inventory throughout warehouse premises.
Achieved order picking goals through meticulous attention to detail.
Conducted loading procedures for outgoing shipments, enhancing delivery efficiency.
Regularly inspected equipment to maintain operational safety and compliance.
Clamp Forklift Operator
Conn's Distribution Center
11.2018 - 11.2020
- Unloaded inbound trailers efficiently to expedite warehouse operations.
- Utilized RF scanners for accurate order pulling.
- Operated reach trucks and clamp forklifts to move products safely.
- Loaded, unloaded, sorted, and transported products using manual and mechanized methods.
Forklift Operator
Coca-Cola Refreshments
09.2016 - 10.2018
- Replenished aisles using forklift and constructed pallets for efficient storage.
- Operated electric pallet jacks to facilitate product movement.
- Lifted objects weighing between 25 and 75 lbs for staging purposes.
- Staged products in designated areas to streamline accessibility.
- Loaded and unloaded trucks and trailers to ensure timely deliveries.
Order Picker/Forklift Operator
Dr. Pepper Snapple Group
03.2014 - 04.2016
- Building pallets
- Pick components from location and deliver them to the packaging staging area.
- Picked orders.
- Load, unload, sort and move product manually using material handling equipment.
Forklift Operator
Pepsi
01.2012 - 03.2014
- Executed inventory management processes to enhance accuracy and efficiency.
- Coordinated loading and unloading of merchandise to maintain workflow continuity.
- Organized storage and relocation of products to optimize space utilization.
- Prepared merchandise for distribution, ensuring quality standards were met.
Forklift Operator
Noble Company
06.2008 - 10.2012
- Executed loading and unloading of materials from various vehicles.
- Relocated pallet-packed materials throughout site and storage facility.
- Verified secure loads to ensure safety during transport.
- Conducted equipment checks and performed basic maintenance tasks.
- Adhered to written instructions while maintaining accurate records.
Education
High School Diploma -
Forest Brook
Houston, Tx05.2007
Skills
- Problem resolution and adaptability
- Escalation management
- Attention to detail
- Complex problem solving
- Analytical thinking
- Time management
- Forklift operation
- Warehouse management
Timeline
Senior Resolution Coordinator - B2B
Walmart
10.2025 - Current
Senior Resolution Coordinator -InHome
Walmart
08.2023 - 10.2025
Senior Resolution Coordinator- CRT Specialty
Walmart
08.2022 - 08.2023
Forklift Operator/Warehouse
Baker Distributing Company
10.2021 - 08.2022
Warehouse Associate
Express Employment Professionals
11.2020 - 10.2021
Clamp Forklift Operator
Conn's Distribution Center
11.2018 - 11.2020
Forklift Operator
Coca-Cola Refreshments
09.2016 - 10.2018
Order Picker/Forklift Operator
Dr. Pepper Snapple Group
03.2014 - 04.2016
Forklift Operator
Pepsi
01.2012 - 03.2014
Forklift Operator
Noble Company
06.2008 - 10.2012
High School Diploma -
Forest Brook