DARWANA COLEMAN
Bessemer,AL
Summary
Detail-oriented Healthcare Application Analyst and Trainer with a strong background in optimizing clinical workflows and managing EHR systems. Facilitates collaboration between IT and clinical teams to ensure data integrity and improve operational efficiency. Develops comprehensive training materials and provides expert support to enhance patient care delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Athena Instructional Designer
Humana Hospital Systems
06.2025 - 12.2025
- Collaborated with subject matter experts to develop instructional materials that align with training objectives.
- Designed engaging e-learning modules that enhanced knowledge retention for healthcare staff training programs.
- Incorporate micro-learning and gamification strategies to drive learner engagement retention.
- Created content that clarified core roles and processes, facilitating improved staff performance.
- Translate Athena EMR System walkthroughs into real-world workflows tailored to how staff operate in the centers.
Application Analyst
HCA Healthcare
12.2024 - 06.2025
- Assisted in providing functionality demonstrations of their application and end user education
- Supported end-users by troubleshooting application issues and providing solutions.
- Monitored system performance and reported anomalies, errors, inaccuracies or inefficiencies and worked with teams to make recommendations
- Collaborated with IT teams to implement software updates and enhancements.
- Worked with vendors to resolve level 2 and 3 support issues
- Collaborated with Managed Services, customer management, and PMs to prioritize tasks and meet deadlines
- Worked with peers and customers to understand their requirements and resolve issues in a timely manner
- Identified and implemented innovations to enhance support processes
- Established and maintained strong relationships with Stakeholders and Customers
- Managed customer relationships by prioritizing workloads and responsibilities
- Improved employee performance tracking through timely updates to performance plans
Cerner Provider Trainer
Ascension Hospital
Chicago, US
08.2023 - 12.2024
- Conducted provider training for key personnel, enhancing system utilization and increasing productivity.
- Streamlined workflows, addressing operational inefficiencies to enhance hospital efficiency.
- Prepared ATE support for Go-Live, creating workflow overviews and quick tips, ensuring smooth transition and user adoption.
- Managed Command Center and coordinated after-hours support, effectively resolving tickets through ServiceNow.
- Conducted Personalization labs, including Favorites Fair, Dragon training, and registration for e-prescribe.
Instructional Designer
Ascension Hospital Systems
01.2021 - 09.2022
- Partnered with SMEs to develop streamlined workflows and create comprehensive training materials, fostering seamless adoption of new systems.
- Collaborated with SMEs to develop training materials, improving staff competency.
- Defined project scope, enhancing workflow efficiency with measurable improvements.
- Conducted system reviews, optimizing processes and achieving significant operational gains.
- Led gap analysis of reports during system transition, ensuring data integrity and continuity in healthcare information management.
- Pioneered strategies to maintain and exceed meaningful use goals, contributing to continuous improvement in healthcare technology utilization.
- Provided shadow coaching and personalized lab sessions, enabling providers to optimize workflows and improve patient care delivery.
Instructional Designer
McLaren Hospitals
Michigan, US
10.2018 - 02.2022
- Developed engaging e-learning modules for healthcare staff training programs.
- Recommended enhancements to course materials and developed new curriculum for current processes.
- Collaborated with subject matter experts to create instructional materials.
- Developed curriculum and learning materials to increase comprehension.
- Evaluated training efficiency and implemented corrective measures.
- Identified and addressed opportunities for process improvements within the organization.
- Maintained knowledge base articles related to instructional design topics.
Instructional Designer/Classroom Trainer
Northside/Gwinnett Hospitals
Georgia, US
05.2020 - 09.2020
- Led design and instruction of train-the-trainer program, coaching trainers to improve instructional delivery.
- Developed course objective plans for curriculum through SME and leadership interviews.
- Provide training remotely to end users via Webex application for several specialties including Surgery, Case Management, Reg/Sched, Providers, and PharmNet.
- Advised client physician team on workflow processes and training deliverables, enhancing collaboration and efficiency.
- Workflow analysis and alignment of training curriculum with hospital's goals.
- Identified workflow inefficiencies and developed targeted resolutions, streamlining training effectiveness.
- Revised and updated training content to ensure accuracy.
- Conduct super user training classes for SMEs and leadership.
Implementation Consultant
St. Luke's Des Peres Hospital
Chesterfield, US
11.2019 - 12.2019
- Streamlined surgical procedures by providing crucial ATE support to clinical staff, enhancing operational efficiency in Main OR and Endoscopy areas.
- Supported surgical teams, improving operational efficiency in OR and Endoscopy.
- Provided critical ATE support, ensuring seamless clinical operations.
- Facilitated seamless collaboration among Surgeons, Nurses, and Anesthesiologists, fostering a cohesive healthcare environment.
- Implemented creative solutions to optimize workflow, resulting in improved communication between medical teams and enhanced patient outcomes.
- Resolved weekend help desk tickets, reducing system downtime and ensuring continuity of clinical operations.
- Resolved system issues promptly through weekend help desk support, minimizing downtime and ensuring uninterrupted patient care.
- Managed technical support tasks, ensuring accurate documentation and prompt resolution of complex system challenges.
Instructional Designer/Build Analyst
Gwinnett Hospital
Lawrenceville, US
01.2019 - 09.2019
- Developed and implemented web-based training, enhancing user adoption and system functionality.
- Analyzed business processes and collaborated with teams to identify system needs, enhancing operational efficiency.
- Managed project timelines and set deadlines while ensuring system accuracy through thorough unit testing.
- Coordinated cross-functional teams to provide updates and align initiatives with hospital objectives.
- Implemented scanning for inventory management, reduced waste in surgical areas.
Instructional Designer/Build Analyst
Northside Hospital
Atlanta, US
02.2018 - 08.2018
- Developed comprehensive web-based training and curriculum for hospital staff.
- Analyzed hospital systems to improve efficiency and foster collaboration with management.
- Oversaw project timelines to ensure timely updates and progress in surgical areas.
- Conducted thorough testing and corrections to enhance system reliability.
Education
ASSOCIATE OF ARTS - INFORMATION TECHNOLOGY
University of Phoenix
02.2019
CERTIFIED MEDICAL ASSISTANT -
Virginia College
Birmingham02.2005
CERTIFICATE IN INFORMATION ASSURANCE & SECURITY -
University of Phoenix
Skills
- Instructional design
- E-learning and LMS
- Blended learning
- Healthcare training
- Performance improvement
- Workflow analysis
- System analysis
- Implementation support
- EHR systems
- Command center operations
- Build configuration
- Team collaboration
- Stakeholder engagement
- Virtual facilitation
Certification
• Credentialed Cerner SurgiNet Trainer, 2015
• Credentialed Cerner Provider Trainer, 2017
• Certified Instructional Designer, 2018
• Credentialed Cerner Provider Trainer, 2017
• Certified Instructional Designer, 2018
Timeline
Athena Instructional Designer
Humana Hospital Systems
06.2025 - 12.2025
Application Analyst
HCA Healthcare
12.2024 - 06.2025
Cerner Provider Trainer
Ascension Hospital
08.2023 - 12.2024
Instructional Designer
Ascension Hospital Systems
01.2021 - 09.2022
Instructional Designer/Classroom Trainer
Northside/Gwinnett Hospitals
05.2020 - 09.2020
Implementation Consultant
St. Luke's Des Peres Hospital
11.2019 - 12.2019
Instructional Designer/Build Analyst
Gwinnett Hospital
01.2019 - 09.2019
Instructional Designer
McLaren Hospitals
10.2018 - 02.2022
Instructional Designer/Build Analyst
Northside Hospital
02.2018 - 08.2018
ASSOCIATE OF ARTS - INFORMATION TECHNOLOGY
University of Phoenix
CERTIFIED MEDICAL ASSISTANT -
Virginia College
CERTIFICATE IN INFORMATION ASSURANCE & SECURITY -
University of Phoenix