Darwin Paez
Miami
Summary
Ability to identify customer needs, offer customized solutions and generate trust through close and professional attention. I constantly study the different brands, which allows me to communicate their benefits in a clear and persuasive way. In addition, I am proactive in follow-up, maintain a positive attitude in the face of any objection and manage to close sales effectively. My approach is centered on building long-lasting relationships, prioritizing long-term customer satisfaction.
Overview
6
6
years of professional experience
Work History
Automotive Sales and Financing Executive
BRUNO FRITSCH SA
12.2018 - 12.2023
- Managed showroom appearance to create an inviting environment that showcased available vehicles effectively.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Streamlined vehicle inventory management for greater efficiency in the sales process.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Executive Rent a Car
SELMAN LTD
08.2017 - 11.2018
- Ensuring that vehicles are in good working order by performing regular maintenance, repairs and ensuring they comply with safety regulations.
- Managing vehicle rental requests, handling reservations both online and in person and ensuring vehicle availability as requested by customers.
- Provide excellent customer service, answer questions, offer information on rates, rental conditions, insurance, and other relevant details.
- Write and manage rental contracts, which specify the terms and conditions of the lease, such as duration, price, insurance, and fuel policies.
- Manage the collection of rental fees, process payments, and issue invoices. Also handle security deposits or additional charges for damages or excess mileage.
- Offer additional insurance options for rented vehicles, such as damage, theft or accident insurance, and manage claims in the event of an accident.
- Monitor the vehicle fleet, ensuring that there is always an adequate number of cars available, and make purchases or sales of vehicles when necessary to keep the inventory up to date.
- Coordinate the delivery and collection of vehicles, either at an office or through home or airport delivery services.
- Control traffic violations or damages caused by clients during the rental period and manage the corresponding payments or legal consequences.
- Ensure that the company complies with all local and national regulations regarding insurance, road safety, taxes and other laws related to vehicle leasing.
Education
Computer Engineer - System And Data Engineering
Universidad Alejandro De Humboldt
Caracas, Venezuela06-2012
Skills
- Team leadership
- Challenge Resolution
- Goal-Oriented Motivation
- Customer care
- Sales management
- Effective Closing Techniques
Timeline
Automotive Sales and Financing Executive
BRUNO FRITSCH SA
12.2018 - 12.2023
Executive Rent a Car
SELMAN LTD
08.2017 - 11.2018
Computer Engineer - System And Data Engineering
Universidad Alejandro De Humboldt
Similar Profiles
Cédric EspositoCédric Esposito
Infographiste at Bruno Dolis SAInfographiste at Bruno Dolis SA
Louis MenardLouis Menard
Journeyman Roofer at Fritsch RoofingJourneyman Roofer at Fritsch Roofing
Kristy KernKristy Kern
Entry-level Medical-receptionist at Frank Bruno Hearing Aide SpecialistEntry-level Medical-receptionist at Frank Bruno Hearing Aide Specialist