Darwin Tapia
Chicago,IL
Summary
Accomplished Server and Manager with a proven track record of enhancing customer satisfaction and loyalty at Eddie V's Prime Seafood. Expert in wine pairings and service, demonstrating exceptional customer service and team leadership skills. Increased sales targets through effective staff training and guest engagement. Adaptable, with a strong work ethic, ensuring high-quality dining experiences in high-volume settings.
Overview
15
15
years of professional experience
Work History
Server/sommelier
Gibsons Italia
Chicago, IL
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/ Manager
Eddie V's Prime Seafood
Chicago
03.2014 - 12.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
- Enforced compliance with uniform and personal presentation standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
Server
Erie Cafe
Chicago, IL
06.2009 - 01.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor Of Mathematical Sciences - Mathematics
Lane Tech Chicago
2501 W Addison St, Chicago, IL 6061806.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Quality Control
- Performance Improvement
- Guest Relations Management
- Dining area maintenance
- Food sales and promotion
- Tableside Etiquette
- Guest Seating
- Table Setting
- Ordering Procedures
- Wine service
- Wine pairing knowledge
- Wine Pairings
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Team Leadership
- Cool Under Pressure
- Relationship Building
- Decision-Making
- Transactions and Cash Handling
- Cleaning and sanitizing
- Staff Training
- Table Monitoring and Turnover
- Inventory Management
Languages
English/ Spanish
Full Professional
Timeline
Server/sommelier
Gibsons Italia
04.2021 - Current
Server/ Manager
Eddie V's Prime Seafood
03.2014 - 12.2023
Server
Erie Cafe
06.2009 - 01.2014
Bachelor Of Mathematical Sciences - Mathematics
Lane Tech Chicago