Darya Makauchyk

• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Used POS system to accurately enter orders and process payments.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Prevented infections by cleaning and sanitizing work areas as needed during the shift.
• Enhanced customer experience by crafting customized beverages based on individual preferences.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Made sure to leave uplifting and personalized messages on the cups at all times.
• Pleasantly interacted with customers during hectic periods, stayed calm and positive to prevent building tension.
• Contributed to a supportive team environment through effective communication and collaboration with colleagues.
• Educated customers on new coffee offerings, item launches and rewards program benefits.
• Resolved any complaints promptly to help maintain store's positive reputation.
• Fostered loyal customer base by remembering regulars' orders and preferences, building connections and making them feel valued.

• Completed required training and probation period

• Prepared drinks adhering to all recipes and presentation standards

• Maintained inventories by replenishing coffee bean supply and restocking brewing equipment

• Executed food replenishment, pulls, zoning, rotation, culling and date-dotting

• Supported store procedures, including opening, closing and deep cleaning preparation

• Connected with guests in a genuine way, always asking questions to understand their specific needs

• Always put customers first by assisting with any concerns, such as mistaken or lost drinks, refunds and dietary restrictions

• Successfully promoted Starbucks merch and upsold items

• Earned 10+ recognitions from management via the Achievers platform

• Supported fellow partners and maintained calm demeanor during periods of high volume (50+ guests per hour)