Darya Osman
Fort Myers,FL
Summary
Experienced and highly skilled phlebotomist/trainer and HHA with a strong background in collecting blood specimens within healthcare settings, and home health care. Demonstrated leadership abilities in identifying and implementing effective strategies to enhance workflow, specimen processing, and overall customer service for optimal patient care. Maintains a calm and comforting demeanor when working with stressed patients, ensuring their comfort and well-being throughout the process.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Home Health Aide
Comfort Keepers
Fort Myers, Florida
04.2025 - Current
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided emotional support and companionship to patients.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
Client Care Coordinator/Scheduling Coordinator
Comfort Keepers
Fort Myers, Florida
03.2025 - 04.2025
- Assisted clients in navigating through various products, services and applications offered by the company.
- Monitored customer feedbacks and identified areas of improvement in services provided.
- Created reports on client interactions, customer feedbacks and service performance metrics.
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Developed and maintained employee schedules to ensure proper coverage of shifts.
- Investigated discrepancies between actual hours worked and reported hours worked.
Phlebotomist/Phlebotomy Instructor
CompuNet Clinical Laboratories
Dayton, Ohio, OH
12.2022 - 01.2025
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Provided individualized instruction to ensure student comprehension of course material.
- Supported students throughout their program by providing guidance on academic matters or career opportunities.
- Maintained a safe environment by enforcing safety regulations and procedures.
Education
High School Diploma -
Walter E. Stabbins High School
Dayton, Ohio05-2022
Skills
- Venipuncture/capillary
- Specimen labeling procedures
- Venipuncture and capillary puncture
- Vital sign monitoring
- Clinical documentation
- Scheduling coordination
- Customer service
- Call schedule distribution
- Personal care
- Patient transport
- BLS CERTIFIED
- CPR CERTIFIED
- PHLEBOTOMY CERTIFICATION
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Timeline
Home Health Aide
Comfort Keepers
04.2025 - Current
Client Care Coordinator/Scheduling Coordinator
Comfort Keepers
03.2025 - 04.2025
Phlebotomist/Phlebotomy Instructor
CompuNet Clinical Laboratories
12.2022 - 01.2025
High School Diploma -
Walter E. Stabbins High School