Darya Rumeha
Lisbon
Summary
Project-focused Learning & Operations Lead with 5+ years of experience managing large-scale programs, optimizing processes, and leading cross-functional teams in global environments. Delivered 4,600+ hours of onboarding, upskilling, and program rollout across Portugal, Philippines, and Romania. Skilled at aligning project objectives with KPIs, QA standards, and operational goals, leveraging analytics, digital tools, and structured workflows to ensure efficiency and measurable impact. Seeking Project Management or Operations roles in fast-paced, tech-driven organizations.
Overview
10
10
years of professional experience
Work History
Product Trainer & Training Lead
Meta Platforms, Inc.
Lisbon
10.2019 - Current
- Led a team of 5+ trainers in the design, rollout, and continuous improvement of onboarding and upskilling programs.
- Managed 4,600+ hours of global training delivery across Portugal, Philippines, and Romania, ensuring consistent quality and alignment with operational targets.
- Oversaw project planning, resource allocation, scheduling, and program execution to meet SLAs and client expectations.
- Implemented process improvements, dashboards, and reporting workflows to streamline team operations and enhance KPI tracking.
- Collaborated with HR, QA, Ops, and client stakeholders to ensure alignment between project deliverables and business goals.
- Developed frameworks for coaching and performance improvement, driving measurable productivity gains and reduced early attrition.
- Achieved top rankings for operational impact, learner engagement, and client satisfaction.
Travel Support Advisor
Airbnb
03.2019 - 06.2019
- Resolved partner and customer issues, ensuring SLA compliance and positive user experience.
Customer Support Advisor
Clario Support Ukraine
12.2015 - 05.2016
- Delivered SaaS support and troubleshooting, maintaining service quality and compliance standards.
Education
Hospitality Management -
RKEP College
Rivne, UkraineSkills
- Project Coordination & Execution
- Cross-functional Team Leadership
- Process Optimization
- Training & Onboarding Program Management
- Performance Metrics & KPI Tracking
- Quality Assurance & Calibration
- Data-driven Decision Making
- Workflow Automation & Reporting
- Stakeholder Management
- GDPR & Compliance
- Power BI
- SharePoint
- LMS
- Microsoft Teams
- CRM Platforms
- Microsoft Office 365
- G Suite
- Canva
- Ads Manager
- Business Suite
- Pixel
- CAPI
- Commerce Manager
- Meta Advantage
- DCO
Languages
- Ukrainian, Native
- English, Fluent
- Portuguese, Fluent
- Russian, Fluent
Tech Stack
Power BI, SharePoint, LMS, Microsoft Teams, CRM Platforms, Microsoft Office 365, G Suite, Canva, Ads Manager, Business Suite, Pixel, CAPI, Commerce Manager, Advantage+, DCO
Timeline
Product Trainer & Training Lead
Meta Platforms, Inc.
10.2019 - Current
Travel Support Advisor
Airbnb
03.2019 - 06.2019
Customer Support Advisor
Clario Support Ukraine
12.2015 - 05.2016
Hospitality Management -
RKEP College