Daryana Martinez Morales
Buffalo,NY
Summary
Motivated professional with a proven track record in medical roles, demonstrating strong work ethic and adaptability. Exceptional interpersonal skills facilitate effective teamwork and patient interactions. Capable of mastering new skills quickly and working independently to achieve high performance. Committed to continuous professional development and excellence in patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paramedic
Seneca Nation of Indians
Cattaraugus, New York
08.2024 - Current
- Assessed patient conditions and developed appropriate treatment plans.
- Demonstrated dedication to providing quality care through continued training and education.
- Evaluated patient response to treatments administered during transport to ensure optimal outcomes.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Provided emotional support for family members of critically ill or injured patients.
- Collaborated with colleagues on shared cases to provide comprehensive treatment plans for patients.
Paramedic
American Medical Response, AMR - Buffalo, NY
Buffalo, NY
12.2023 - 03.2026
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication
- Responded to emergency calls quickly and safely while utilizing appropriate driving techniques
- Maintained proficiency in advanced life support skills through continuing education classes and workshops
- Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
- Provided emergency medical care during critical situations in various environments.
Account Resolution Specialist
Spectrum - Buffalo, NY
09.2023 - 12.2023
- Handled customer inquiries and complaints via phone and email
- Identified and resolved customer issues in a timely manner
- Maintained accurate records of customer interactions, transactions, comments and complaints.
Paramedic
Twin City Ambulance - Amherst, NY
02.2019 - 09.2023
- Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations
- Communicated effectively with other healthcare professionals regarding patient condition and treatment plans
- Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.
Customer Service Representative
Defi Solutions - Buffalo, NY
09.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Developed, implemented and maintained computer systems to support business operations.
Direct Support Professional
Autism Services - Buffalo, NY
04.2018 - 02.2019
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Followed care plan and directions to administer medications
- Assisted individuals in development of social skills to become integrated in community
- Accompanied or transported clients to appointments, errands and social activities.
Direct Support Professional
Baker Victory Services - Lackawanna, NY
10.2016 - 04.2018
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Followed care plan and directions to administer medications
- Assisted individuals in development of social skills to become integrated in community
- Accompanied or transported clients to appointments, errands and social activities.
Account Resolution Specialist
American Coradius International - Amherst, NY
07.2016 - 11.2016
- Provided superior customer service through effective communication skills
- Processed payments from customers for outstanding accounts receivable balances
- Maintained accurate records of customer interactions, transactions, comments and complaints
- Identified and resolved customer issues in a timely manner
- Accurately entered and updated customer data into the company database system.
Hostess
Buffalo Wild Wings - Tonawanda, NY
05.2016 - 08.2016
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Provided menus to customers and answered questions regarding menu items
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Handled cash payments and reconciled daily transactions accurately
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
Riverside Institute Of Technology
12-2018
NYS Certification - Emergency Medical Technology -
Erie County Community College
06-2016
NYS Certification - Paramedic -
Erie Community College
Skills
- Critical Decision-Making Skills
- Emergency Management
- Medical Records Management
- Reporting and Documentation
- American Heart Association: CPR, BLS, ACLS, PALS, ITLS
- Bilingual in Spanish, and English
- Computer Skills
- Telecommunications
- Customer Service
- Inbound and Outbound Calling
Certification
- NYS Certified EMT-Paramedic
- AHA certified ACLS, PALS, ITLS, BLS
Languages
- Spanish, Native/ Bilingual
- English, Native/ Bilingual
Timeline
Paramedic
Seneca Nation of Indians
08.2024 - Current
Paramedic
American Medical Response, AMR - Buffalo, NY
12.2023 - 03.2026
Account Resolution Specialist
Spectrum - Buffalo, NY
09.2023 - 12.2023
Customer Service Representative
Defi Solutions - Buffalo, NY
09.2021 - 02.2022
Paramedic
Twin City Ambulance - Amherst, NY
02.2019 - 09.2023
Direct Support Professional
Autism Services - Buffalo, NY
04.2018 - 02.2019
Direct Support Professional
Baker Victory Services - Lackawanna, NY
10.2016 - 04.2018
Account Resolution Specialist
American Coradius International - Amherst, NY
07.2016 - 11.2016
Hostess
Buffalo Wild Wings - Tonawanda, NY
05.2016 - 08.2016
High School Diploma -
Riverside Institute Of Technology
NYS Certification - Emergency Medical Technology -
Erie County Community College
NYS Certification - Paramedic -
Erie Community College