VANESSA T. DELEON
Brooklyn,NY
Summary
Results-driven Management professional with 5 plus years of experience in production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Also, a resilient Emergency Medical Technician with more than 2 years of experience delivering compassionate care and respect to every patient. Expert at responding to emergency calls and offering services ranging from cardiopulmonary resuscitation (CPR) to wound treatment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paramedic
Fire Department City Of New York
Brooklyn , NY
11.2025 - Current
- Responded rapidly to emergency calls and assessed patient conditions.
- Administered advanced life support procedures in high-pressure situations.
- Documented patient care details accurately for medical records and reporting.
- Participated in continuous training sessions to enhance emergency response skills.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
Resource Coordinator
Fdny Ems
Brooklyn, NY
12.2023 - 01.2025
- Updates Division Officers of changes that could lead to disproportionate vacancies, overtime, or off-service units.
- Enters appropriate information in the CAD system, including updates during the tour.
- Monitors call volume and unit status, identifying backlogs and other concerns within the Division.
- Monitors the EMS Divisions for optimal resource allocation and staffing configuration.
EMS Recruiter
EMS Office Of Recruitment & Retention, FDNY
Brooklyn, NY
08.2022 - 12.2023
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Participated in local job fairs and recruitment events for prospective hiring.
- Maintained and updated organizational charts, Candidate performance evaluation forms.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Explained job duties, compensation and benefits to potential candidates.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Analyzed employment-related data and prepared reports.
EMS Radio Dispatcher
Fire Department City of New York
Brooklyn, NY
11.2021 - Current
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency medical service
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Advised personnel about accidents, weather conditions or other hazards.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
EMS Assigned Receiving Dispatcher
Fire Department City Of New York
Brooklyn, NY
12.2020 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to update first responders with new information.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Emergency Medical Technician
Fire Department City Of New York
Brooklyn, NY
06.2020 - Current
- Administer first aid treatment or life support care to sick or injured person in prehospital setting
- Communicate with dispatchers or treatment center personnel to provide information about situation, to receive further instructions for further patient treatment
- Perform emergency diagnostic and treatment and treatment procedures, such as airway suction, airway management or heart monitoring, as needed
- Coordinate work with different first responder team members such as the Fire Department or Police Department.
- Assessed emergency situations and prioritized medical care for patients.
- Demonstrated dedication to providing quality care through continued training and education.
- Performed standard testing and administered medication to manage care in field and in transit.
Clerical Associate III
NYC Department of Environmental Protection
Elmhurst, NY
04.2019 - 03.2020
- Keep records of customer interactions and transaction, recording details of inquires, comments, as well as actions taken.
- Confers with customers by telephone in order to provide information about services or to obtain details of complaints.
- Resolves customers' service or billing complaints by adjusting bills or providing payment options.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer grievances to designated departments for further investigation.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Education
Bachelor of Science - Science
Monroe College
The Bronx, NY06.2025
Skills
- Microsoft Office
- Critical Decision-Making Skills CPR and First Aid
- Prehospital Care Recruitment and Hiring Time Management
- Emergency Response
- Verbal and Written Communication
- Recruiting and Sourcing
- Critical Decision-Making Skills
- People Skills
- Data Management
- Vital Signs Collection
Languages
Spanish
Professional
Certification
- Emergency Medical Technician - Basic
- Patient Care Technician
- Peripheral Phlebotomy
- EKG Technician
- CPR
- Clerical Associate
- Assigned Receiving Dispatcher
- Radio Dispatcher
- EMS Recruiter
- Behavioral Health Emergency Response
Timeline
Paramedic
Fire Department City Of New York
11.2025 - Current
Resource Coordinator
Fdny Ems
12.2023 - 01.2025
EMS Recruiter
EMS Office Of Recruitment & Retention, FDNY
08.2022 - 12.2023
EMS Radio Dispatcher
Fire Department City of New York
11.2021 - Current
EMS Assigned Receiving Dispatcher
Fire Department City Of New York
12.2020 - Current
Emergency Medical Technician
Fire Department City Of New York
06.2020 - Current
Clerical Associate III
NYC Department of Environmental Protection
04.2019 - 03.2020
Bachelor of Science - Science
Monroe College