Daryl Eckhaus
Auburndale,FL
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Joes Express Car Wash. Skilled in automotive detailing and exceptional communication, adept at multitasking and team building. Achieved significant improvements in service delivery by leveraging safety standards and protocols, ensuring high-quality professional service.
Overview
4
4
years of professional experience
Work History
Guest Experience Team Member
Joes Express Car Wash
Davenport, FL
06.2023 - 09.2024
- Streamlined check-in processes for improved efficiency and reduced wait times for guests.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
Ramp Agent
Quantem Aviation Services
Orlando, FL
02.2021 - 12.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Guest Service Team Leader
American Car Wash
Sebring, FL
07.2020 - 02.2021
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized work environment for efficient service delivery.
- Maintained open lines of communication__ with fellow detailers to create a supportive and cooperative work environment.
- Kept inventory of supplies well-stocked and readily available for use, minimizing downtime between jobs.
Education
Diploma -
Parkview High School
Orfordville, WI06.2013
Skills
Detailer
Automotive detailing
Safety standards and protocols
Cleaning agents
Teambuilding
Excellent Communication
Multitasking Abilities
Timeline
Guest Experience Team Member
Joes Express Car Wash
06.2023 - 09.2024
Ramp Agent
Quantem Aviation Services
02.2021 - 12.2023
Guest Service Team Leader
American Car Wash
07.2020 - 02.2021
Diploma -
Parkview High School