Joshua Nelson
Vancouver
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry and strong background in customer relations and communication. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Articulate, energetic and results-oriented. Manages concerns and resolves conflicts to maximize customer satisfaction. Uses independent decision-making skills and sound judgment to positively impact company success. Specialize in quality, speed and task prioritization.
Overview
2026
2026
years of professional experience
Work History
Guest Experience Team Member
The Rose Quarter
09.2025 - Current
- Provide excellent customer care by responding to requests, assisting with taking tickets, and helping guests in any way possible.
- Investigate and resolve customer inquiries and complaints quickly.
- Exhibit high energy and professionalism when dealing with guests and staff.
Temp Staff
Express Employment
2024 - 2025
- I was available for different temporary work opportunities in Denver. Whether it may be security for events, or warehouse jobs, or physical labor. I worked here while preparing to move to Portland from Denver.
Stagehand
Williams Signal
01.2024 - 01.2025
- I was responsible for building a variety of stages for corporate events. This helped to enforce my corporate staging experience.
Stage Hand
Rhino Staging
01.2023 - 01.2024
- I was responsible for building a variety of stages for different performing artists at major venues in Denver including: Ball Arena and Fiddler's Green.
- Stored, loaded and unloaded set pieces and equipment for performances.
- Worked with stage technicians to set up and calibrate lighting, microphones and recording equipment.
- Assisted in all technical and practical effect setup for music performances and broke down all equipment at close of each show.
Stage Hand
Stagemasters
01.2023 - 01.2024
- Here, I was responsible for building stages in a corporate environment. We mainly build stages for hotels, which is on a smaller scale than for concerts and has given me the chance to learn more about the industry. I have more responsibility on assignments as we work as a team to accomplish goals rather than being instructed step by step.
Security
Argus Event Staffing
01.2023 - 01.2024
- Responsible for cultivating a positive experience for event attendees at different venues in the Denver Metro area. Dealt with extraordinary circumstances and mastered deescalating conflict.
- Monitored facility security for guest and personnel safety.
Stagehand
Oakview Group
01.2023 - 01.2024
- Here, I was responsible for building a variety of stages for corporate events. This helped me understand a different side of stage work and broadened my expertise in the industry.
Line Cook
The Corner Beet
2021 - 2023
- Created dishes numerous times daily with consistency and attention to detail.
- Stored unused food into containers and put in fridge to avoid spoilage.
- Set up and prepared workstations during open and close to maximize productivity.
- Stocked stations with supplies for maximum productivity.
- Changed and sanitized cutting boards and surfaces to avoid cross-contamination.
Education
Massage Therapy - Massage Therapy
Denver Integrated Massage School
Denver, CO05-2024
Culinary Arts
Montgomery County Community College
Montgomery County, PA01.2014
Diploma - undefined
The Haverford School
Haverford, PA01.2012
Skills
- Effective problem solver
- Fast Learner
- Detail-oriented
- Issue resolution
- Exceptional customer service
- Verbal and written communication
- First aid training
- Yoga Teacher Certified
- CPR Certified
- Social Skills
- Time management
- Reliability
- Intuitive
- Adaptability
- Initiative
Timeline
Guest Experience Team Member
The Rose Quarter
09.2025 - Current
Stagehand
Williams Signal
01.2024 - 01.2025
Stage Hand
Rhino Staging
01.2023 - 01.2024
Stage Hand
Stagemasters
01.2023 - 01.2024
Security
Argus Event Staffing
01.2023 - 01.2024
Stagehand
Oakview Group
01.2023 - 01.2024
Diploma - undefined
The Haverford School
Temp Staff
Express Employment
2024 - 2025
Line Cook
The Corner Beet
2021 - 2023
Massage Therapy - Massage Therapy
Denver Integrated Massage School
Culinary Arts
Montgomery County Community College