SABRINA VILADEGUT
OGX Entertainment
Gaithersburg,USA
1
Certification
4
years of professional experience
Overall organized and dependable candidate ready to manage multiple priorities with a positive and upbeat attitude. Willingness to take on added responsibilities to meet team goals, while benefiting others.
Work History
Guest Experience Team Member
3 Months- Delivered exceptional customer service to enhance guest satisfaction and loyalty by interacting with customers warmly, being attentive, and personable.
- Assisted in organizing events and activities to improve overall guest engagement.
- Conducted room inspections to guarantee cleanliness standards were met prior to and after guest arrivals.
- Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
- Handled financial transactions accurately, processing payments and refunds as needed.
Bear Builder
2 Years 4 Months- Currently part time employee at Build a Bear in Westfield Montgomery Mall in Bethesda Maryland.
- Made connections with guests by providing personalized approach and welcoming and warmly greeting guests.
- Assisted parents and children in construction and design of personalized stuffed animals, working with many guests every day.
- Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
- Used information gained from engaging with guests to convert guests and drive sales
- Build A Bear Workshop, Bethesda, MD
School Age Aide
5 Months- Collaborated with colleagues to develop creative activities for students, leading to increased engagement and enjoyment.
- Developed strong relationships with students, fostering trust and open communication within before and after school care setting.
- Contributed to clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Fostered positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
- Kept children between ages of five to twelve years old safe and secure with vigilant oversight.
- Montgomery Child Care Association, Olney, MD
Sales Associate
9 Months- Sales associate at Squishables in Westfield Montgomery Mall
- Made sure every guest felt welcomed and prepared the sales floor and general store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about merchandise, features, and made suggestions depending on their needs
- Rang up customers and suggested rewards programs if they were interested
- Squishables, Bethesda, MD
Cashier
2 Months- Worked at Splash Mountain part of Jolly Roger Amusement park
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Jolly Roger Amusement park, Ocean City, MD
Education
- General Studies
Makeup Certification
after 75 hours of work, graduated 04/2026
High School Diploma
Participated in book drive and collection for inner city schools, courses Completed a computer
Skills
Proper Makeup Sanitation Techniques
Retail Sales
Maintaining Clean Work Areas
Effective communication and oral skills
Process improvement skills
Flexible
adaptive
problem solving skills
Friendly
social
approachable
team player
Driven and goal-oriented
Understands social media (ex: Twitter
TikTok
etc)
Experience using MacOS
Certification
- CPR/AED/Basic First Aid - Certified on 2/28/2024
- Barbicide and Sanitization Conversation Certifications
Timeline
Guest Experience Team Member
OGX Entertainment
05.2026 - CurrentRead More
School Age Aide
Montgomery Child Care Association
10.2023 - 03.2024Read More
Sales Associate
Squishables
12.2022 - 09.2023Read More
Bear Builder
Build A Bear Workshop
11.2022 - 03.2025Read More
Cashier
Jolly Roger Amusement park
06.2022 - 08.2022Read More
Winston Churchill High School
High School Diploma
Read More
Axel Beauty Academy for Makeup Artistry
Makeup Certification
Read More
Montgomery College
from General Studies
Read More