Ammar Alolabi
Houston
Summary
Experienced with guest interaction and providing top-notch service. Utilizes problem-solving abilities to address and resolve guest concerns efficiently. Knowledge of creating welcoming and positive environment for all guests.
Overview
4
4
years of professional experience
Work History
Guest Experience Team Member
Cava Mezze Restaurant
07.2024 - Current
- Improved team morale by fostering a positive work environment through open communication channels and collaborative efforts among colleagues.
- Enhanced guest satisfaction by addressing and resolving customer inquiries and concerns promptly.
- Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
- Assisted in training new staff members, sharing knowledge of company policies and procedures.
Line Cook
Pluckers Wingbar
06.2023 - 12.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Cook/Cashier/Drive Thru
Raising Canes
01.2021 - 01.2023
- Informed customers of promotions and special offers to increase sales
- Kept clean, organized and well-stocked checkout areas
- Engaged customers in pleasant conversation while completing cash register transactions
- Offered customers information about upcoming promotions and available items
- Bagged, boxed or wrapped products for customers
- Gave customers full attention and attended to their needs
- Counted and secured cash to maintain accurate register totals
Education
Diploma -
Al Hadi School of Accelerative Learning
Houston, Texas05.2023
Skills
- Problem-solving abilities
- Product Rotation
- Time management
- Customer service
- Sanitation procedures
- Computer Literacy
- Multitasking
- Decision-Making
Timeline
Guest Experience Team Member
Cava Mezze Restaurant
07.2024 - Current
Line Cook
Pluckers Wingbar
06.2023 - 12.2023
Cook/Cashier/Drive Thru
Raising Canes
01.2021 - 01.2023
Diploma -
Al Hadi School of Accelerative Learning
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