Hansa Jusmable
Miami,Fl
Summary
Ambitious, compassionate, and community-driven. Balances, academics, work, and leadership while pursuing nursing. Known for initiative, communication, and fast learning mindset.
Experienced in providing top-notch guest service in hospitality setting. Strengths lie in problem-solving, effective communication, and team collaboration to create memorable guest experiences. Known for ability to handle high-pressure situations with grace and professionalism while ensuring customer satisfaction. Previous roles have led to improvements in overall guest experience and team efficiency.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Guest Experience Team Member
Hard Rock Stadium
Miami Gardens, FL
03.2026 - Current
- Welcomed guests and provided assistance at entry points and throughout the venue.
- Facilitated guest inquiries and resolved issues to enhance visitor satisfaction.
- Coordinated with team members to maintain cleanliness and organization in guest areas.
- Provided information on stadium services, amenities, and event schedules to guests.
- Engaged with diverse audiences to promote a welcoming atmosphere at Hard Rock Stadium.
- Greeted guests in a friendly and professional manner.
- Provided customers with information about the services available.
- Developed positive relationships with guests through friendly interactions.
- Resolved any customer issues in a courteous and efficient manner.
Basketball Manager
Barry University
Miami, FL
10.2025 - 03.2026
- Coordinated team schedules and travel arrangements for basketball events.
- Assisted coaches in developing practice plans and game strategies.
- Managed inventory of sports equipment and supplies for the team.
- Coordinated pre-game meals, post-game parties or other special events held at arena facilities throughout season.
- Distributed uniforms, gear and rosters to team members each season.
Park Operations Assistant
Fit2Lead
02.2025 - 06.2025
- Set up and cleaned park facilities and event spaces
- Helped manage park supplies and daily checklists
- Supported community programs and parks events
- Miami Dade County, Olinda Park
Youth Development Intern
Fit2Lead
10.2023 - 02.2025
- Guided children through recreational and educational games
- Taught manners, language, and social skills through interactive play
- Supervised groups of 5+ kids in public settings (libraries, parks, museums)
- Promoted leadership by organizing group projects and challenges
- Miami Dade County, Northwest Boys & Girls Club
Intern
Fit2Lead
06.2023 - 08.2023
- Led daily activities including sports, crafts, and morning wellness walks
- Integrated learning into programming to boost campers' academic skills
- Built positive relationships with campers to support their growth and confidence
- Miami Dade County, Gwen Chery - Youth Counselor
Advocacy Support
Tenant Organization
- Supported advocacy for fair housing and tenant rights in underserved communities
- Miami Worker Center
Team Manager
Monsignor Pace Football
- Helped recognize logistics and daily team operation
- Assisted coaches and motivated players to stay on task and focus
- Kept team running smooth behind the scenes
Volunteer
Homeless Giveaways
- Made self care packages for homeless kids and adults
- Participated and organized a back-to-school event
- Miami
Phone Banking Volunteer
North Miami Mayor Campaign
- Contacted the local residence to share candidates vision, and encourage voters participation
- Supported campaign team in reaching outreach goals
Education
Bachelor of Science - Pre- Nursing
Barry University
Miami, FL 08.2025 - 04.2026
Highschool Diploma -
Monsignor Edward Pace Highschool
Miami GardensSkills
- Teamwork
- Customer Service
- Communication
- Leadership
- Fast Learner
- Organization
- Effective communication
- Time management
- Customer service
- Strong empathy
- Guest relations
- Detail-oriented
- Guest orientation
Languages
- Haitian Creole
- English, Fluent
- Haitian Creole, Fluent
Community Services
- Tenant Organization - Miami Worker Center, Supported advocacy for fair housing and tenant rights in underserved communities
- Team Manager - Monsignor Pace Football, Helped recognize logistics and daily team operation, assisted coaches and motivated players to stay on task and focus, kept team running smooth behind the scenes
- Homeless Giveaways - Miami, Made self care packages for homeless kids and adults, participated and organized a back-to-school event for homeless kids
- Phone Banking Volunteer - North Miami Mayor Campaign, Contacted local residents to share candidates' vision and encourage voter participation, supported campaign team in reaching outreach goals
Timeline
Guest Experience Team Member
Hard Rock Stadium
03.2026 - Current
Basketball Manager
Barry University
10.2025 - 03.2026
Bachelor of Science - Pre- Nursing
Barry University
08.2025 - 04.2026
Park Operations Assistant
Fit2Lead
02.2025 - 06.2025
Youth Development Intern
Fit2Lead
10.2023 - 02.2025
Intern
Fit2Lead
06.2023 - 08.2023
Advocacy Support
Tenant Organization
Team Manager
Monsignor Pace Football
Volunteer
Homeless Giveaways
Phone Banking Volunteer
North Miami Mayor Campaign
Highschool Diploma -
Monsignor Edward Pace Highschool