Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dilesy Cepeda

The Bronx,NY

Summary

Dedicated college student with a strong commitment to professionalism and customer satisfaction. Proven ability to thrive in fast-paced environments while managing multiple responsibilities with attention to detail. Eager to gain practical experience in office spaces, showcasing adaptability and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Guest Experience Team Member

Shake Shack
New York, New York
11.2025 - Current
  • Delivered friendly service to significantly enhance guest satisfaction.
  • Informed customers about available services to assist in their decision-making.
  • Ensured accurate handling of cash transactions for customer purchases. and processed payments accurately.
  • Maintained cleanliness and organization of dining areas.
  • Supported training of new team members on procedures.

Associate

Victoria’s Secret
New York, NY
09.2024 - 01.2025
  • Delivered exceptional customer service, contributing to a positive shopping experience.
  • Assisted customers with product selection and fitting room needs, improving overall shopping experience.
  • Collaborated with team members to achieve sales goals.
  • Adapted to changing store needs by setting up promotional displays and supporting various departments.
  • Maintained visual merchandising standards throughout the store.`

Education

Associate in Arts Degree - Criminal Justice

Borough of Manhattan Community College
New York, NY
05-2026

High School Diploma -

The Charter High School of Law And Social Justice
The Bronx, NY
06-2023

Skills

  • Customer Service
  • Guest relations
  • Cash handling
  • Bilingual communication
  • Data entry proficiency
  • Multitasking
  • Adaptability
  • Teamwork
  • Proactive approach
  • Attention to detail
  • Independent

Languages

Fluent in Spanish

Timeline

Guest Experience Team Member

Shake Shack
11.2025 - Current

Associate

Victoria’s Secret
09.2024 - 01.2025

Associate in Arts Degree - Criminal Justice

Borough of Manhattan Community College

High School Diploma -

The Charter High School of Law And Social Justice
Dilesy Cepeda