Shakyra White
Auburn,GA
Summary
Motivated and adaptable professional with experience in high-volume retail and guest services, eager to bring a strong work ethic and adaptability to an office support role. A dedicated team player who thrives on collaboration, consistently supporting colleagues and contributing to a positive, productive environment.
Overview
15
15
years of professional experience
Work History
Guest Experience Team Member
Gas South District
01.2025 - Current
- Communicate accurate, up-to-date information to event attendees regarding schedules and venue policies, responding to inquiries professionally and efficiently even during high-pressure, high-traffic moments.
- Follow established protocols and procedures for ticket verification, crowd monitoring, and guest safety to ensure consistency, compliance, and a secure environment across high-traffic events.
- Exercise independent judgment to resolve guest concerns and de-escalate difficult situations, applying service recovery procedures and problem-solving skills in real time to maintain a positive experience.
- Collaborate with a team across shifting schedules and demands, maintaining reliability and flexibility.
Sales Floor Associate
JCPenney
01.2024 - Current
- Maintain accuracy across pricing, inventory, and product data using handheld tracking systems, supporting reliable record-keeping in a fast-paced environment.
- Organize and prioritize daily tasks across replenishment, merchandising, and customer support to keep operations running smoothly.
- Communicate clearly and professionally with customers to resolve questions, provide accurate product information, and support a positive overall shopping experience.
- Provided consistent, detail-oriented customer support while maintaining organized, accurate records across the sales floor, even during busy periods.
- Follow detailed layout and procedural plans from leadership with consistency and attention to detail, helping maintain brand standards and a well-organized store presentation.
- Managed pricing accuracy and inventory organization during a high-volume seasonal period, adapting quickly to shifting priorities.
Sales Associate
The Home Depot
01.2012 - 01.2015
- Maintained organized inventory and product displays across a high-traffic seasonal department, supporting accuracy, efficiency, and a consistent customer experience.
- Trained new employees on procedures and best practices, demonstrating clear communication, patience, and mentorship in onboarding new team members.
- Assisted customers with detailed product information and recommendations, building strong communication and problem-solving skills through direct, hands-on customer interaction.
- Recognized as Employee of the Month for consistent reliability, strong customer service, and dependable performance within the department.
Education
No Degree - Journalism
University of North Georgia
Dahlonega, GAHigh School Diploma - undefined
Mill Creek High School
Hoschton, GA05.2008
Skills
- Customer Service
- Organization & Time Management
- Problem Solving
- Teamwork
- Multitasking & Prioritization
- Detail-oriented
- Computer Literacy
- Emotional Intelligence
- Technical Skills: Microsoft Office
- Google Workspace
- Adobe
- Strong empathy
- Exceptional communication
- Guest relations
- Customer service
- Flexible schedule
- Guest accommodations
- Issue resolution
Timeline
Guest Experience Team Member
Gas South District
01.2025 - Current
Sales Floor Associate
JCPenney
01.2024 - Current
Sales Associate
The Home Depot
01.2012 - 01.2015
High School Diploma - undefined
Mill Creek High School
No Degree - Journalism
University of North Georgia