DARYL FLOWERS
Middle River,Maryland
Summary
Senior Technical Account Manager with 11+ years of experience managing enterprise SaaS accounts, driving customer retention, and leading strategic AI/ML platform engagements. Proven ability to partner with executive stakeholders, optimize post-production operations, and deliver customer outcomes across complex technical environments.
Overview
10
10
years of professional experience
Work History
Senior Technical Account Manager
Provenir
Middle River, MD
09.2024 - Current
- Serve as the primary technical advisor for enterprise clients, supporting AI/ML decisioning platforms and driving post-production customer success.
- Lead enterprise customer engagements focused on platform performance, production readiness, AI/ML strategy, and operational stability.
- Partner with Product, Engineering, and Support teams to optimize AI/ML workflows, resolve issues, and improve platform adoption.
- Managed and supported a portfolio of 10+ enterprise accounts across AI/ML decisioning environments.
- Reduced enterprise escalations through proactive issue management and cross-functional coordination.
Technical Account Manager
SessionM
Middle River, MD
2021.02 - 2024.05
- Drove enterprise customer retention through strategic account engagement and technical solution alignment.
- Led enterprise customer onboarding and product integration initiatives.
- Partnered with cross-functional teams to drive customer adoption and improve engagement outcomes.
Senior Technical Account Manager
Axonius
Washington, DC
2020.02 - 2020.11
- Enhanced customer retention by 10% by driving product adoption and demonstrating business value.
- Improved customer satisfaction scores by 15% through regular strategic meetings and proactive communication.
- Partnered with internal teams and enterprise customers to support platform adoption and operational success.
Technical Account Manager
Qualys
Washington, DC
2015.12 - 2020.02
- Managed strategic enterprise accounts, contributing to a 20% increase in customer renewals.
- Identified opportunities to improve customer adoption and platform utilization through data-driven insights.
- Partnered with Product and Engineering teams to deliver tailored solutions that improved client satisfaction by 20%.
Education
Bachelors of Science - Information Science & Systems
Morgan State University
Baltimore, MDSkills
Technical Account Management
Enterprise Customer Success
Strategic Account Management
Executive Stakeholder Management
AI/ML Decisioning Platforms
SaaS & Cloud Technologies
Production Readiness & Operational Stability
Customer Retention & Platform Adoption
Escalation & Incident Management
Cross-Functional Leadership
Solution Delivery
API Integrations
Agile Methodologies
Change Management
Risk & Fraud Decisioning Platforms
QBRs & Executive Business Reviews
AWS Cloud Services
Timeline
Senior Technical Account Manager
Provenir
09.2024 - Current
Technical Account Manager
SessionM
2021.02 - 2024.05
Senior Technical Account Manager
Axonius
2020.02 - 2020.11
Technical Account Manager
Qualys
2015.12 - 2020.02
Bachelors of Science - Information Science & Systems
Morgan State University