Victoria Thompson
Summary
Driven Technical Account Manager with expertise in client relationship management, troubleshooting coordination, and solution development, committed to enhancing client satisfaction and account performance.
Overview
6
6
years of professional experience
Work History
Technical Account Manager
Yardi Systems LLC
Roswell, GA
06.2023 - Current
- Cultivated client relationships through proactive communication and tailored support.
- Facilitated product training sessions for clients and internal teams.
- Coordinated and expedited troubleshooting efforts to resolve technical issues efficiently.
- Developed tailored solutions based on client needs and software capabilities.
- Collaborated with sales teams to identify upsell opportunities for clients.
- Analyzed client feedback to enhance product features and services.
- Compiled comprehensive reports on account performance and client satisfaction to inform strategy.
Customer Service Representative
RBM of Atlanta
Atlanta, GA
10.2020 - 05.2023
- Resolved customer complaints and issues, ensuring satisfaction and fostering loyalty.
- Answered customer inquiries, delivering accurate product and service information to enhance customer experience.
- Assisted customers with inquiries and product information efficiently.
- Processed orders and returns using company software systems effectively.
- Provided regular feedback to management on customer trends and concerns, influencing service improvements.
Education
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA12-2014
Skills
- Technical account management
- Technical onboarding
- Issue resolution
- Solution development
- Account performance analysis
- Client relationship management
Timeline
Technical Account Manager
Yardi Systems LLC
06.2023 - Current
Customer Service Representative
RBM of Atlanta
10.2020 - 05.2023
Bachelor of Arts - Psychology
Georgia State University