Driven Technical Account Manager with expertise in client relationship management, troubleshooting coordination, and solution development, committed to enhancing client satisfaction and account performance.
Overview
6
6
years of professional experience
Work History
Technical Account Manager
Yardi Systems LLC
Roswell, GA
06.2023 - Current
Cultivated client relationships through proactive communication and tailored support.
Facilitated product training sessions for clients and internal teams.
Coordinated and expedited troubleshooting efforts to resolve technical issues efficiently.
Developed tailored solutions based on client needs and software capabilities.
Collaborated with sales teams to identify upsell opportunities for clients.
Analyzed client feedback to enhance product features and services.
Compiled comprehensive reports on account performance and client satisfaction to inform strategy.
Customer Service Representative
RBM of Atlanta
Atlanta, GA
10.2020 - 05.2023
Resolved customer complaints and issues, ensuring satisfaction and fostering loyalty.
Answered customer inquiries, delivering accurate product and service information to enhance customer experience.
Assisted customers with inquiries and product information efficiently.
Processed orders and returns using company software systems effectively.
Provided regular feedback to management on customer trends and concerns, influencing service improvements.