Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Technologies And Platforms
Selected Healthcare Technology Initiatives
Timeline
Generic
Kevin Breazeale
Open To Work

Kevin Breazeale

Oakley,United States

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Technical Account ManagerOnshore Delivery ManagerIT Customer Service ManagerLead Technical Support SpecialistSoftware Application Support Engineer

Work Type

Full TimeContract Work

Location Preference

On-Site
Location: San Francisco, CASan Jose, CASacramento, CARichmond, CAOakland, CA
Open to relocation: Yes

Salary Range

130000/yr - 150000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsWork from home optionPaid time offPaid sick leave401k matchFlexible work hours

Summary

Dynamic healthcare technology expert dedicated to driving successful technology implementations and user adoption across multi-site organizations. Proven track record in optimizing workflows and enhancing customer satisfaction through structured onboarding and training initiatives in clinical settings.

Overview

1
1
Certification
18
18
years of professional experience

Work History

Technical Account Manager

CARDINAL HEALTH
12.2024 - 01.2026
  • Completed successful implementations of Cardinal Health ADM technology for multiple cancer centers.
  • Managed onboarding and training for oncology clinics adopting Cardinal Health Inventory Management System (IMS).
  • Coordinated onboarding for oncology practices integrating Epic Beacon, OncoEMR, and Meditech Expanse with IMS.
  • Led structured go-live activities involving medication cabinets, Microsoft Surface tablets, and barcode scanners.
  • Trained pharmacy technicians and clinicians on inventory workflows, cycle counts, and system administration.
  • Assisted customers in optimizing workflows and stabilizing operations post-go-live.
  • Conducted quarterly business reviews to analyze adoption trends and identify optimization opportunities.
  • Served as liaison between clinical stakeholders and implementation teams during onboarding efforts.
  • Developed strong customer relationships, identified needs, and delivered tailored technical solutions.

Onshore Delivery Manager

MASTEK INC. / BLUE CROSS BLUE SHIELD OF ARIZONA
01.2024 - 06.2024
  • Supported planning, stakeholder coordination, and delivery readiness for NICE CXone initiative in healthcare environment.
  • Developed statements of work and implementation planning documentation to ensure project readiness.
  • Collaborated with telecom network operations to define scope requirements and project expectations.
  • Recruited and supervised two NICE CXone administrators to support project readiness activities.
  • Acted as North American liaison to facilitate communication across multiple technical workstreams.
  • Assisted with licensing analysis to identify underutilized NICE platform licenses.
  • Participated in infrastructure telecom support meetings to facilitate project coordination and enhance stakeholder alignment.

IT Customer Service Manager

SATELLITE HEALTHCARE
01.2019 - 01.2023
  • Led 11-member technical support team for clinical applications and enterprise technology services.
  • Directed daily operations, supporting over 50 dialysis and home dialysis clinics.
  • Investigated customer service complaints, ensuring prompt resolutions to enhance satisfaction.
  • Assisted staff in resolving complex customer issues with targeted solutions.
  • Reviewed customer feedback to identify areas for improvement in service processes.
  • Conducted employee hiring, onboarding, coaching, and performance reviews.
  • Utilized ServiceNow and NICE CXone reporting to monitor incident management and operational performance.
  • Collaborated with ITSM developers during ServiceNow implementation to define roles and workflows.

Lead Technical Support Specialist

SATELLITE HEALTHCARE
01.2013 - 01.2019
  • Served as senior escalation point for 12-member technical support team managing clinical applications and infrastructure technologies.
  • Collaborated with infrastructure teams on active directory administration, onboarding, offboarding, and security groups.
  • Partnered with human resources and hiring managers to streamline employee onboarding and offboarding processes.
  • Led testing, training, deployment, and adoption of MedTracker platform across WellBound home dialysis clinics.
  • Trained nurses and clinical staff on medication workflows using barcode scanning to enhance accountability and safety.
  • Coordinated implementation readiness, testing, training, and support for Cisco TelePresence SX10 deployments.
  • Supported transition from Zoho ManageEngine to ServiceNow, ensuring smooth implementation and user adoption.
  • Participated in NICE CXone implementation activities including testing, training, and operational readiness.

Software Application Support Engineer

SATELLITE HEALTHCARE
07.2008 - 01.2013
  • Supported SPIN EMR, SPIN MD, SPIN Station, and SPIN BackOffice applications used by nurses, nephrologists, clinical managers, administrators, social workers, and dietitians.
  • Worked closely with software developers to report application defects, validate fixes, participate in release activities, and support SDLC processes.
  • Collaborated with development teams to enhance application functionality.
  • Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
  • Assisted in system upgrades and maintenance to ensure performance.
  • Assisted network and infrastructure teams with troubleshooting connectivity, workstation, and application issues across multiple clinic locations.
  • Utilized SolarWinds and LanSweeper to monitor infrastructure visibility, connected devices, and operational system status.
  • Supported SPIN Station hardware infrastructure including HP workstations, Zebra printers, Motorola barcode scanners, Ethernet connectivity, serial communications, and clinical peripherals.
  • Coordinated support activities with laboratory services, clinical administrators, couriers, and healthcare operations teams to streamline workflow.
  • Identified process improvement opportunities to reduce support calls and enhance user experience.
  • Provided training sessions for users regarding the use of key enterprise-level software applications.
  • Managed Sharp multifunction device deployments, maintenance coordination, document imaging workflows, and vendor relationships.
  • Escalated complex issues by working with engineering team to resolve promptly.
  • Updated and maintained knowledge base information for documentation and future reference.
  • Liaised with clients to clarify business challenges and objectives, enhancing performance of existing systems.

Education

Some College (No Degree) -

University of Phoenix
San Jose, CA
San Jose, CA

Some College (No Degree) -

University of Phoenix Cisco Networking Academy
San Jose, CA
San Jose, CA

Telecommunications Certificate -

Associated Technical College
Anaheim, California
Anaheim, California

Skills

  • Technical Account Management
  • Customer success
  • Healthcare technology
  • Clinical Systems Support
  • Go-live support
  • Healthcare Operations
  • Clinical Workflow Optimization
  • Stakeholder Management
  • Stakeholder Engagement
  • Service Delivery Leadership
  • Vendor Management
  • Change management process
  • Incident & Problem Management
  • User testing
  • Client Onboarding
  • Healthcare Supply Chain
  • IT Service Management
  • ServiceNow
  • Zoho ManageEngine
  • Active Directory
  • Okta
  • JIRA
  • SharePoint
  • Microsoft CRM
  • CWMS
  • NICE CXone (NICE inContact)
  • Microsoft Teams
  • Zoom
  • Slack
  • Video Conferencing Tools
  • Virtual Collaboration Tools
  • Remote Desktop Solutions
  • Virtualization Technologies
  • Network Monitoring
  • Asset Management
  • Mobile Device Management
  • Telecommunications Solutions
  • Mobile Technology Solutions
  • Tablet Technology
  • Label Printing Solutions
  • Barcode Scanning Solutions
  • Scanning Technologies
  • Printing Solutions
  • Multifunction Printing
  • Team leadership
  • Printing Solutions
  • Multifunction Printing

Certification

  • Foundations of Project Management - Google Career Certificates
  • Agile Requirements Foundations - LinkedIn Learning
  • Agile Development Practices - LinkedIn Learning
  • Agile Foundations - LinkedIn Learning
  • Introduction to Artificial Intelligence - LinkedIn Learning
  • Introduction to Service Management with ITIL 4 - LinkedIn Learning
  • AWS Cloud Practitioner Certification Preparation (Cloud Concepts)

Technologies And Platforms

SPIN EMR, SPIN MD, SPIN Station, SPIN BackOffice, MedTracker, DoseSpot, Cardinal Health IMS, ServiceNow, Zoho ManageEngine, Active Directory, Okta, JIRA, SharePoint, Microsoft CRM, CWMS, NICE CXone (NICE inContact), Microsoft Teams, Zoom, Slack, Cisco TelePresence SX10, Cisco WebEx, Citrix, VMware, SolarWinds, Lansweeper, Cisco Meraki MDM, Verizon Wireless, Microsoft Surface Tablets, Apple iPad, Zebra Printers, Zebra Barcode Scanners, Motorola Barcode Scanners, HP Enterprise Hardware, HP Printers, Sharp Multifunction Devices

Selected Healthcare Technology Initiatives

  • MedTracker Medication Management Platform
  • ServiceNow IT Service Management Implementation
  • NICE CXone Contact Center Deployment
  • Cisco TelePresence SX10 Enterprise Rollout
  • DoseSpot e-Prescribing Platform
  • Telehealth Platform Deployment
  • Cardinal Health IMS Oncology Implementations

Timeline

Technical Account Manager

CARDINAL HEALTH
12.2024 - 01.2026

Onshore Delivery Manager

MASTEK INC. / BLUE CROSS BLUE SHIELD OF ARIZONA
01.2024 - 06.2024

IT Customer Service Manager

SATELLITE HEALTHCARE
01.2019 - 01.2023

Lead Technical Support Specialist

SATELLITE HEALTHCARE
01.2013 - 01.2019

Software Application Support Engineer

SATELLITE HEALTHCARE
07.2008 - 01.2013

Some College (No Degree) -

University of Phoenix

Some College (No Degree) -

University of Phoenix Cisco Networking Academy

Telecommunications Certificate -

Associated Technical College

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Kevin Breazeale