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Daryl Jackson
Operations Manager
Cheyenne,Wyoming
Summary
Proactive and meticulous Manager with over 14 years of leadership and operations experience. Proficiencies in mentoring, inventory control, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits, client generation, while promoting employee self and career improvement.
Overview
16
16
years of professional experience
16
16
years of post-secondary education
Work History
Schools Manager
Wyoming Army National Guard
Cheyenne, WY
03.2022 - Current
- Advised Senior Leadership on critical professional development shortfalls that resulted in Soldiers be able to advance in their career.
- Maximized performance by monitoring daily activities and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments across the state and nation on priorities, functions and common goals.
- Resolved training conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised school costs and departmental expenses to remain in line with 1.4 million dollar school budget .
- Reduced process delays by training and coaching unit training managers on practices, procedures and performance strategies.
First Sergeant/Operations Manager
Wyoming Army National Guard
Cheyenne, WY
11.2007 - 03.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Advised Commander on training, promotions, reductions, operations, logistics, and leadership.
- Worked in matrix management environment with oversight of division level managers, operations, finance, human resources, logistics, safety and compliance.
- Led improvement initiatives to advance leadership and training when dealing with Equal Opportunity concerns.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Coached, Trained, Mentored, and Evaluated subordinates based on job performance in preparation for new assignments and promotions.
Cable Installation Technician
Bresnan
Fort Laramie, WY
03.2006 - 05.2007
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Sale additional services to customers.
Education
High School Diploma -
Guernsey-Sunrise
Guernsey, WY 08.1986 - 05.1998
Bachelor of Science - Military Leadership: Resiliency
Liberty University
Lynchburg, VA 10.2018 - Current
Skills
Operations management
Coaching and mentoring
Schedule optimization
Improvement initiatives
Policies and procedures
Staff Management
Strategic planning
Verbal and written communication
Accomplishments
- Served 38 months as the Joint Force Headquarters First Sergeant.
- Selected by the 2 Star and 1 Star General to led Equal Opportunity initiative.
- Top 5 Non-Commissioned Officer within the Wyoming Army National Guard.
- Achieved 80% success rate through effectively managing over 1600 training seats.
- Collaborated with state Schools Managers to ensure all Soldiers throughout the nation receive requested training.
Software
Timeline
Schools Manager
Wyoming Army National Guard
03.2022 - Current
Bachelor of Science - Military Leadership: Resiliency
Liberty University
10.2018 - Current
First Sergeant/Operations Manager
Wyoming Army National Guard
11.2007 - 03.2022
Cable Installation Technician
Bresnan
03.2006 - 05.2007
High School Diploma -
Guernsey-Sunrise
08.1986 - 05.1998