Daryl Massey
St. Cloud,FL
Summary
Dedicated and motivated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Director of Digital Strategic Alliances
Mitsubishi Power Americas
04.2020 - Current
- Developed strategic partnerships with industry influencers and thought leaders that helped achieve digital growth objectives.
- Analyzed and actively used market and competitive analysis to make informed strategic decisions on partnership agreements.
- Negotiated contracts with vendors securing cost-effective solutions while maintaining high quality standards for digital initiatives.
- Worked cross-functionally with various departments on projects.
Director of Digital Solutions
Mitsubishi Power Americas
09.2016 - 04.2020
- .Built and nurtured culture of innovation, quality, ownership, collaboration and continuous improvement at Mitsubishi Power.
- Managed budgets for various digital projects, ensuring optimal allocation of resources and timely delivery.
- Championed customer-centric approaches in all aspects of digital strategy, leading to improved customer experience and valued-added solutions.
- Spearheaded company-wide digital transformation initiatives that streamlined processes and enhanced productivity.
Senior Manager, Remote Monitoring Center
Mitsubishi Power Americas
01.2009 - 09.2016
- Provided strong leadership to enhance team productivity and morale in a call center environment.
- Implemented and developed operational standards, policies and procedures.
- Reduced costs, optimized resource allocation, and improved process efficiency to provide superior customer service experience.
- Collaborated with IT team to establish and maintain reliable data communication from power plants to the monitoring center.
Operations Specialist, Remote Monitoring Center
Mitsubishi Power Americas
08.2005 - 01.2009
- Provided technical support to power plants (remotely) that resulted in improved equipment performance, operational efficiency, and maintenance scheduling.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collected, analyzed, and input plant operational information into database system.
Education
Masters of Business Administration -
05.2014
Bachelor’s of Science in Business Management -
12.2006
Skills
- Advanced Data Analytics
- Root Cause Analysis
- Strategic Planning
- Cross-Departmental Alignment
- Creative and Innovative
- Decision-Making
- Market and Competitor Analysis
- Relationship Building
- Contract Negotiation
- Team Recruiting and Hiring
- Performance Evaluations
- Budgeting and Allocation
- Data Monitoring and Analysis
- Organizational Skills
- MS Office Suite
- Internet of Things Awareness
Timeline
Director of Digital Strategic Alliances - Mitsubishi Power Americas
04.2020 - Current
Director of Digital Solutions - Mitsubishi Power Americas
09.2016 - 04.2020
Senior Manager, Remote Monitoring Center - Mitsubishi Power Americas
01.2009 - 09.2016
Operations Specialist, Remote Monitoring Center - Mitsubishi Power Americas
08.2005 - 01.2009
University of Phoenix (Central FL campus) - Masters of Business Administration,
University of Phoenix (online) - Bachelor’s of Science in Business Management,