Daryl Mokolo

• Provided expert technical support and issue resolution via phone
• Agile Team Member: Played pivotal role as member of agile eight-person team, ensuring seamless operations
• Conducted engaging training sessions for up to 25 individuals, fostering proficiency in cutting-edge technologies such as AWS cloud
• Proficient in utilizing IT management tools such as ServiceNow ticketing systems, remote desktop solution
• Able to assemble, configure, troubleshoot, implement, and maintain computers, networks, devices, PCs, software, routers, IOS, TCP/IP addressing, and routing protocols

• Skillfully utilized Microsoft 365 and Excel to streamline operations, enhancing productivity and accuracy
• Utilizing CRM software to maintain strong relationships and ensure seamless coordination
• Used a SPIN approach to understand and provide customers with solutions is tailored for them
• Provided guidance for product adoption by customers

GPA: 3.4

• Related Courses: Digital Forensics, AWS and Azure solution architecting, Network Vulnerabilities and Counter Measures, Administering Linux Servers, System Hardening, Automation & Configuration managements Network Security Monitoring, Intro to Programing, Problem Solving Strategies, Technical Writing, Project managements for IT.