Summary
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Hi, I’m

Atemlefac Elvis

Fargo,ND
Atemlefac Elvis

Summary

Highly motivated and detail-oriented cybersecurity student with a strong foundation in network security, network configuration, operating systems, etc. Eager to apply academic knowledge and hands-on skills in a practical setting to contribute to a company's security posture. Proven ability to quickly learn and adapt to new technologies, with experience in help desk support, demonstrating skills in user account management, access control, and incident handling. Participated in cybersecurity challenges involving live attacks and system defense.

Work History

AS-SMARTECH

Help Desk Support
07.2022 - 10.2023

Job overview

  • Assisted in maintaining user accounts, permissions, and access rights to various systems and applications, following security protocols and best practices to protect user data and systems from unauthorized access.
  • Received and logged incoming incident tickets or calls, prioritized them based on severity and impact, and managed the ticket queue, ensuring incidents were resolved within defined service level agreements (SLAs) or escalated to appropriate teams.
  • Identified and diagnosed hardware, software, and network problems reported by users, providing step-by-step instructions or guidance to resolve technical issues.
  • Assisted users with the installation, configuration, and maintenance of computer hardware, software applications, and peripheral devices.
  • Maintained detailed records of user interactions, technical issues, and solutions provided.
  • Responded to user inquiries and requests in a professional and courteous manner.
  • Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
  • Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.
  • Conducted periodic reviews of help desk support processes, adapting and updating as needed to accommodate changing technology and user needs.

Education

Minneapolis Community And Technical College
Minneapolis, MN

Associate of Applied Science from Cybersecurity
12-2025

University Overview

  • Relevant Coursework: Network Security, Cryptography, Scripting,Network configuration, Operating Systems, Database Security, Ethical Hacking, Digital Forensics, Network Defense,Enterprise technology,Security breach and countermeasure,Cisco I&II,
  • Relevant Projects: HIVASTORM Cybersecurity Simulation,SAN-Hacking and ACM cyber challenge
  • Clubs/Organizations: Cybersecurity Club, Capture The Flag teams
  • GPA: 3.05



Skills

  • Technical Skills:
  • Operating Systems: [Windows, Linux (distributions), macOS]
  • Networking: [TCP/IP, DNS, VPN, Firewalls, Routers, Switching]
  • Security Tools: [Wireshark, Nmap, Metasploit, Burp Suite, OWASP ZAP, Kali Linux]
  • Programming/Scripting: [Python, Bash, PowerShell, Java, C]
  • Cloud Platforms: [AWS, Azure, GCP (basic understanding)]
  • Security Concepts: [Vulnerability Assessment, Penetration Testing, Risk Management, Incident Response, Cryptography, Security Frameworks (NIST, ISO 27001)]
  • Soft Skills:
  • Problem-Solving
  • Critical Thinking
  • Communication (Written and Verbal)
  • Teamwork
  • Time Management
  • Adaptability
  • Help desk support

Accomplishments

  • Endorsements in software development and mobile applications.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Completed intensive training in database fundamentals and software engineering.
  • Recipient of individual and departmental awards for providing stellar client service.

Certification

[List any certifications you have, or are working towards. Examples: CompTIA Security+, CompTIA Network+, Certified Ethical Hacker (CEH), GIAC certifications]

Languages

English
Full Professional

Interests

  • Reading
  • Strategy Games
  • Food Tourism
  • Web Development and Design

Timeline

Help Desk Support

AS-SMARTECH
07.2022 - 10.2023

Minneapolis Community And Technical College

Associate of Applied Science from Cybersecurity
Availability
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Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureWork-life balanceFlexible work hoursPersonal development programs

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