Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Chaboudt

Deerfield Beach,FL

Summary

Information Technology Professional I am a help desk professional who provides technical support to customers' issues on the telephone, by email, and by chats. I have experience in Server-based domain environments as well as Azure Active Directory. Knowledgeable onboarding of new users in Active Directory and Microsoft Office 365.

Overview

3
3
years of professional experience

Work History

Help Desk Support

AdvancedBITs
04.2022 - Current
  • Proven ability to diagnose problems, find the root cause, and supply lasting solutions
  • Experience in communicating complex information in an easily understood format to a diverse customer base
  • Maintain knowledge of relevant computer hardware and software applications
  • Bolstered in onboarding and offboarding employees
  • Refine technical support to customers via telephone, email, remote connection, personal assistance, and through the Zendesk ticketing system
  • Use the active directory to unlock and reset windows passwords, created user accounts, and assigned passwords and group policies
  • Install and configure Duo Authentication for users
  • Troubleshoot and configure Microsoft Outlook and Excel
  • Experience with desktop operating systems including Windows 10 and Windows 11
  • Manage inventory of equipment, including collaborating on potential purchases
  • Attentive, ability to work independently and prioritize tasks
  • Properly escalate unresolved issues to appropriate internal & external teams.

Help Desk Intern

KB Technologies Managed IT
10.2021 - 12.2021
  • Installed Google Chrome, JavaScript, Adobe, Ninja, and Microsoft Office for new PCs
  • Provided technical support to customers via telephone, email, remote connection, personal assistant, and through the ConnectWise ticketing system
  • Updated and maintain security measures to protect users' data
  • Used active directory to unlock and reset windows passwords, created user accounts, and assigned passwords and group policies
  • Carried out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems

Office Assistant

Braemar Isle Condominium Association
03.2021 - 08.2021
  • For Property Management
  • Demonstrated capacity to provide excellent customer service for tenants and guests
  • Assured that all residents had up-to-date homeowners’ insurance coverage that followed the community guidelines on a database
  • Distributed policy flyers to the community
  • Worked closely with a Property Manager and Assistant Manager to create, administer, or modify administrative processes, procedures, and associate

Assistant Property Manager

East Coast Maintenance
11.2020 - 03.2021
  • Coordinated log work order calls on the data
  • Demonstrated capacity to provide excellent customer service for tenants and guests
  • Managed all leasing aspects of the property, including leasing and closing documents, prospect follow-up, file completion, document fees, and background check
  • Executed and delivered late rent notices and legal notices in accordance with the guidelines
  • Answered email and telephone inquiries, and forward them to appropriate staff members
  • Bolstered the Property Manager in the overall operation of the property, day-to-day implementation of policies and procedures
  • Refined and initiated maintenance requests and oversaw that they were completed in a timely manner

Education

BA - Information Technology

Broward College

Associate - Arts

Broward College

AS - Paralegal Studies

Broward College

Information Technology Support Specialist Business Operation Business Specialist - undefined

Broward College

Skills

  • Problem-Solving Skills Ticketing System (ConnectWise) (Zendesk)
  • Bilingual Portuguese Active Directory
  • Critical Thinking Skills Microsoft Office 365 and Azure
  • Information Management Process Improvement
  • Technical Skills Android

Timeline

Help Desk Support

AdvancedBITs
04.2022 - Current

Help Desk Intern

KB Technologies Managed IT
10.2021 - 12.2021

Office Assistant

Braemar Isle Condominium Association
03.2021 - 08.2021

Assistant Property Manager

East Coast Maintenance
11.2020 - 03.2021

BA - Information Technology

Broward College

Associate - Arts

Broward College

AS - Paralegal Studies

Broward College

Information Technology Support Specialist Business Operation Business Specialist - undefined

Broward College

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Evelyn Chaboudt