Daryl Myers
Manalapan,USA
Summary
Detail-oriented individual with exceptional communication and Application Support skills. Front Office Real Time Trading Application Support. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Application Support Engineer (Contract)
Sumitomo Mitsui Banking Corp
06.2024 - 06.2026
- Manage and support over 100 customer-facing applications including Bloomberg, trading apps, middle office applications, DataRobot apps and more
- Keep runbooks updated with the latest features of applications
- Manage vendor relationships (Bloomberg, LSEG, etc.), including licensing, onboarding, cost optimization and UAT Testing
- Working with internal auditors, helping with documentation, SOC1 or SOC2 documents
- Technical/troubleshooting/vulnerability and patching skills
- Documentation and updates of resolutions and procedures.
- Create and maintain BAU run-books, and Active Directory administration.
- Risk Analysis of 100+ applications for Compliance regulations (FXALL, Docusign, Deal Tracker Analyzer, Bloomberg, Markitwire, Service Now etc.
Application Support Analyst (Contract)
Credit Agricole
08.2023 - 06.2024
- Provide functional and technical support for specific systems within Treasury trading areas, such as Kondor + USA or similar applications, internal bank applications, and Control M or similar tools.
- Ensure correct pricing of instruments and maintain system administration in coordination with internal and external system providers.
- Address STP (straight thru processing) issues and troubleshoot any related problems.
- Collaborate with team members, including business and technical analysts, to provide comprehensive support solutions.
- Liaise with users and developers to facilitate effective communication and problem resolution.
- Kondor + , Linux, SQL
Electronic Trade Desk Fixed Income Analyst
Bloomberg LP
New York, NY
08.2022 - 06.2023
- Provide fast and accurate solutions to incoming client inquiries. Support our clients who trade electronically via Bloomberg across Fixed income, Derivatives, Treasuries, Munis and Repos asset classes.
- Leveraging a deep understanding of both buy-side and sell-side trading workflow. Support clients is a key aspect of Bloomberg’s value proposition and plays a critical role in our navigation.
- Facilitate internal communication with engineering and product to ensure client issues are appropriately escalated and resolved.
- Drive Bloomberg Terminal adoption and client engagement through proactive calling campaigns and demos.
- Strong critical thinking and analytical skills in evaluating clients’ needs and future expectations.
- Exceptional communications skills to instruct, aid, facilitate changes with clients and participate in in-house presentation to staff.
- Utilizing FIX Protocol for trade capture and connectivity.
AVP E-Operations Support
BGC Partners
New York, NY
09.2021 - 07.2022
- Providing level-one trading platform, middle-office, market data and STP support for BGC partners group, across FX/Rates/Fixed income/Credit/Energy markets.
- Onboarding: Manage the setup of new securities, including benchmarks onto blotter.
- Resolve issues/requests from both internal (eSales, product, brokers) & external (traders, operations/IT support teams) clients.
- Real-time surveillance of electronic trading activity.
- Provide core support across FX/Fixed income/Credit/Rates/Energy broking desks/platforms, for multiple brands (GFI, BGC, Cantor Direct, Latium, FHLB, FCB, Amerex).
- Troubleshooting market data/STP related issues (FIX API).
- Configuring bond/CDS instruments and updating location on GUI/price sheets.
- Contact client IT to map users for STP.
- Disconnect users from Citrix and move between groups.
- Configure credit blocks, Reuters codes, add trader buttons to broker GUI for FX markets.
- Producing regular and ad hoc operational reports (i.e. client user lists, login reports).
- Document and update internal procedures/client contacts on central repository (confluence).
Application Support Analyst
BNY Mellon
New York, NY
04.2020 - 11.2020
- Maintains and supports applications and their operating environments. Ensures that all service requests are addressed and resolved within SLAs. Maintains service uptime & SLA as committed.
- Acts as an SME for all incidents, issues, alerts, problems and changes related to the applications.
- Triaging & Prioritizing incidents, issues, alerts, problems & user support requests.
- Resolving moderately complex application/system issues, routing, and escalating, high complexity issues (as needed), engaging the required groups including Infrastructure Support and Application Development teams (as needed). May interact directly with internal clients regarding ongoing issue activities.
- Unix/Linux Oracle Sql, Reconciliation Applications, SWIFT messages
Consultant/Contract, Private Banking Division
JP Morgan Chase
Jersey City, NJ
02.2019 - 08.2019
- Delivering high quality service to Global Wealth Management Front Office, Middle Office, Operations and technology employees on OTC Market Trading.
- Trouble shooting issues, (reading logs, basic sql, unix) and working closely with Level 2 and 3 system facing teams to manage resolution of Equity application issues.
- Ensuring the accurate and timely escalation and resolution of all inquiries.
- Liaising with Technology Project Managers, Business Analysts on assigned topics to understand technology, and conduct knowledge transfer sessions.
- Sybase Database, Unix
AVP - Group Technologies and Operations Division
Deutsche Bank
New York, NY
01.2016 - 10.2018
- Responsible for the production environment (L1 and L2 end user support, release/capacity planning, execution and monitoring) of Equity applications surrounding Deutsche Bank's Financial, Cost, Risk and Regulatory reporting processes.
- Undertake start of day, intra-day, end of day and end of period procedures as defined in the Service Operations run book to ensure that production configuration items deliver required services. Update run books and knowledge articles.
- Drive knowledge management across the supported applications and ensure full compliance.
- Monitor and provide effective response to alerts including detecting and filtering events.
- Work with Release Management and Transition Management on application configuration changes.
- Participate in regular meetings with stakeholders, prepare and document meetings, track progress and communicate to stakeholders.
- Month end processing.
- Oracle databases, SQL, Unix, Java, SAS, Artos PC
Lead Technical Support Analyst - (Contract)
Bessemer Trust
Woodbridge, NJ
04.2015 - 12.2015
- Provide high level technical and analytical support of Financial Business Applications within an environment encompassing - Wealth Management, Private Banking, Financial Management i.e., Trading, Hedge Funds, Private Equity, Mutual Funds, Fixed Income, OTC Markets.
- Provide, high touch, Business Application incident, problem and change management via telephone, email and collaboration tools. Documentation, technical execution and process execution.
- Engage closely and support both internal Client Business community and Enterprise Application Development organizations.
- Execute detailed change control procedures across multiple business applications and tools. DR and Smoke Testing with analysis and follow-up. UAT Testing
- Execute and Document detailed business application data and functional changes
- Test solutions and ensure they meet business requirements and are, fit-for-purpose. Present and validate solution with business partners
- Longview Trading Application, Oracle SQL, Microsoft SQL, Cognos
AVP, Fixed Income Application Support Analyst
BNP Paribas
New York, NY
03.2011 - 03.2015
- Provide day-to-day Fixed Income Front Office application support across trading and MO teams
- Full Trade Lifecycle management on the Murex Trading Application.
- Change Management and UAT Testing
- Troubleshoot and minimize impact of system outages
- Train business and technology staff on usage of existing and new technologies
- Maintain relationships with other support and development teams
- Handling trade entry, position keeping, risk management for FI products
- Monthly Unwinding matching positions with other firms.
- Murex Trading System, Unix, Sybase and Oracle, Geneos Monitoring, Autosys. FIX Protocol
Post Execution Technology Support Analyst – Night Shift
Instinet
New York, NY
06.2008 - 03.2011
- Monitor and support Clearing System production applications for European and Asian Equities Desks:
- Performing daily Clearing system support procedures
- Resolving Clearing system user requests
- File system monitoring – UNIX servers
- Server admin and MQ Series responsibilities.
- Reviewing audit trails
- Perform ad hoc queries/reports
- Interface and Troubleshoot Clearing application problems and escalate to development staff when necessary and create an incident log.
- Monitoring SWIFT payments and flows - correcting when necessary.
- Assisting in selected Clearing projects (e.g.; performance/capacity forum, change management committee, etc.)
IT Production Analyst
Morgan Stanley
New York, NY
04.2006 - 06.2008
- Real time, front office application support for the Convertible Bond Desk, cash and proprietary trading desks and their risk applications.
- First line functional and technical support for trading desks and OTC markets
- Manage outages in timely manner and engage the necessary IT groups
- Test and integrate new releases in QA and Production environments.
- Administration of Client Accounts for the desks.
- UNIX/Linux, Fix Protocol, DBArtisan SQL, FIX Protocol
Education
MBA - International Financial Management
University of Hartford
Hartford, CTBBA - International Business
Hofstra University
Hempstead, NYCertificate - Foreign Exchange and Money Market Trading
New York University, School of Continuing Education
New York, NYCertificate - Professional Journalism
New York University, School of Continuing Education
New York, NYSkills
- Trade support
- Technical troubleshooting
- Technical issue resolution
- SQL, UNIX
- System Performance
- Documentation
- Incident Management
- FIX Protocol
Languages
English
Native or Bilingual
French
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
HybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Application Support Engineer (Contract)
Sumitomo Mitsui Banking Corp
06.2024 - 06.2026
Application Support Analyst (Contract)
Credit Agricole
08.2023 - 06.2024
Electronic Trade Desk Fixed Income Analyst
Bloomberg LP
08.2022 - 06.2023
AVP E-Operations Support
BGC Partners
09.2021 - 07.2022
Application Support Analyst
BNY Mellon
04.2020 - 11.2020
Consultant/Contract, Private Banking Division
JP Morgan Chase
02.2019 - 08.2019
AVP - Group Technologies and Operations Division
Deutsche Bank
01.2016 - 10.2018
Lead Technical Support Analyst - (Contract)
Bessemer Trust
04.2015 - 12.2015
AVP, Fixed Income Application Support Analyst
BNP Paribas
03.2011 - 03.2015
Post Execution Technology Support Analyst – Night Shift
Instinet
06.2008 - 03.2011
IT Production Analyst
Morgan Stanley
04.2006 - 06.2008
Certificate - Professional Journalism
New York University, School of Continuing Education
Certificate - Foreign Exchange and Money Market Trading
New York University, School of Continuing Education
BBA - International Business
Hofstra University
MBA - International Financial Management
University of Hartford