Daryl Ruiz-Bargas
Denver,Colorado
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Community College of Denver
Denver, CO
08.2022 - Current
- Provided technical support to clients via phone, email, and remote access.
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
Help Desk Technician
Community College of Denver
Denver, CO
10.2018 - 08.2022
- Created new accounts, reset passwords and assisted customers with various types of technical issues via phone, and email
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
Computer Technician
Department Of Technology Services, Denver Public Schools
06.2018 - 08.2018
- Provided onsite, online, and phone-based support to all student, teacher, and administrative staff computers, and technology, and enterprise school information systems.
- Identified critical or time-sensitive technology issues in the district, working with Team Lead for the timely resolution of these issues.
- Performed projects, technology implementations, and hardware/software deployments, and other duties as identified by management.
- Participate in IT consultation with IT users for all aspects of end-user computing.
Education
Bachelor of Arts - Computer And Information Systems Security
Metropolitan State University of Denver
Denver, CO05.2022
Associate of Applied Science - Business Administration
Community College of Denver
Denver, CO05.2020
Skills
- Technical troubleshooting
- Hardware configuration
- Computer maintenance
- LAN/WAN
- Troubleshooting
- Service ticket tracking
- Hardware diagnostics
- Service desk support
- Microsoft Office
Certification
Security Testing: NMAP security scanning 2021
Timeline
IT Support Specialist
Community College of Denver
08.2022 - Current
Help Desk Technician
Community College of Denver
10.2018 - 08.2022
Computer Technician
Department Of Technology Services, Denver Public Schools
06.2018 - 08.2018
Bachelor of Arts - Computer And Information Systems Security
Metropolitan State University of Denver
Associate of Applied Science - Business Administration
Community College of Denver
Security Testing: NMAP security scanning 2021
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