Daryl Smith
Atlanta,GA
Summary
Results-driven operations leader with 9+ years of experience spanning military leadership, HVAC installation, and distribution management. Proven ability to scale operations, develop high-performing teams, drive profitability, and enforce disciplined execution across multiple locations. Recognized for rapid advancement, strong financial acumen, and a hands-on leadership style that improves service levels, margins, and customer loyalty.
Overview
11
11
years of professional experience
Work History
Manager – Tier II
Johnson Controls
Atlanta, GA
07.2024 - Current
- Implemented a CSA Did It Today (DIT) to standardize daily tasks and provide a quick-reference guide, improving consistency, efficiency, and accountability.
- Conducted structured store visit recaps to assess operational efficiency, identify gaps, and ensure consistent execution of company standards.
- Coach and develop branch managers and frontline associates using structured one-on-ones, KPI dashboards, and performance action plans.
- Manage workforce planning, hiring, training, and performance management across multiple roles.
- Partner with sales, supply chain, and finance teams to align execution with market objectives.
Manager – Tier I
Johnson Controls
Atlanta, GA
08.2023 - 06.2024
- Drive AOP achievement through margin improvement initiatives, upselling strategies, and operational efficiency.
- Lead day-to-day operations for high-volume branches, overseeing sales performance, staffing, inventory, safety, and customer service.
Customer Service Associate (CSA)
Johnson Controls
Atlanta, GA
10.2021 - 07.2023
- Improve accountability by tracking open orders, inventory turns, lines per order, and margin dollars.
- Implement standardized operating procedures to improve order accuracy, cycle time, and customer satisfaction.
Lead HVAC Installer
RS Andrews
Chesapeake, VA
03.2020 - 10.2021
- Led installation crews on residential HVAC projects
- Ensured installations met code, manufacturer standards, and safety requirements
- Served as primary on-site customer contact, improving satisfaction and repeat business
- Trained junior installers and apprentices on best practices and workmanship standards
- Maintained productivity targets while minimizing rework and callbacks
Aviation Ordnanceman
United States Navy
Norfolk, VA
03.2015 - 03.2020
- Maintained, inspected, and managed aviation weapons systems and support equipment
- Led and trained junior sailors with strict adherence to safety and compliance standards
- Executed mission-critical operations under tight timelines and high accountability
- Developed leadership, teamwork, and problem-solving skills in high-pressure environments
Education
Skills
- Multi-Branch Operations Leadership
- Sales Growth & Margin Expansion
- KPI & Performance Management
- Team Development & Leadership Coaching
- Process Improvement & Standardization
- Inventory & Supply Chain Optimization
- Customer Experience & Retention
- Safety, Compliance & Risk Management
- Cross-Functional Collaboration
Additional Information
Extensively throughout the Southeast, Veteran with strong operational discipline and continuous improvement mindset
Leadership Highlights
- Rapid advancement from frontline CSA to Tier II Manager based on performance
- Strong ability to transition from hands-on execution to strategic, multi-location oversight
- People-first leadership approach balanced with accountability and results
- Deep HVAC knowledge spanning field installation through branch operations
Timeline
Manager – Tier II
Johnson Controls
07.2024 - Current
Manager – Tier I
Johnson Controls
08.2023 - 06.2024
Customer Service Associate (CSA)
Johnson Controls
10.2021 - 07.2023
Lead HVAC Installer
RS Andrews
03.2020 - 10.2021
Aviation Ordnanceman
United States Navy
03.2015 - 03.2020