Daryl Washington
Washington
Summary
Results-driven IT and Security Professional with 16+ years of experience supporting federal and enterprise environments. Active Top Secret/SCI clearance with expertise in IT infrastructure, end-user support, and security operations. Skilled in troubleshooting complex systems, optimizing performance, and delivering mission-critical support in secure, high-demand environments.
Strong background in cloud technologies, system administration, and compliance frameworks including NIST-based standards. Experienced in AWS fundamentals, Windows (XP–11) and macOS environments, Active Directory, and enterprise IT service management platforms. Recognized for improving system reliability, streamlining incident resolution, and supporting secure, scalable IT operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT PC Support Lead Specialist
Peraton
Chantilly, VA
05.2023 - Current
- Provide advanced technical support and hardware repair across multiple regional sites, minimizing system downtime
- Diagnose and resolve complex hardware, software, and network issues in Windows and macOS environments
- Lead ticket triage and resolution using ServiceNow, improving response times and user satisfaction
- Perform system imaging, configuration, and lifecycle management in compliance with security standards
- Manage asset inventory, procurement, and device replacement processes
- Administer secure access controls, including RSA token provisioning and deprovisioning
- Troubleshoot network connectivity and support infrastructure components, including patch panels
- Deliver on-site technical support to enterprise clients across Northern Virginia
Technical Support Technician (NMCI)
Perspecta / Peraton
Washington, DC
02.2020 - 05.2023
- Provided Tier 2 technical support for Navy Marine Corps Intranet (NMCI) systems supporting military and civilian users
- Ensured compliance with DoD security policies, standards, and operational procedures
- Managed incident tickets and escalations using HP Service Manager
- Performed system diagnostics, hardware repair, and network troubleshooting
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency
Printer Technician
United Business Technologies
Arlington, VA
12.2018 - 02.2020
- Installed, configured, and maintained enterprise printers, scanners, and imaging devices
- Administered Active Directory and supported Windows 7/10 environments
- Diagnosed and resolved network connectivity and hardware issues
- Documented service activity and managed tickets using Remedy
- Provided on-site technical support and customer service to commercial clients
Helpdesk Technician / Executive Driver
NAVAIR Washington Liaison Office
Arlington, VA
08.2017 - 12.2018
- Delivered IT helpdesk support within a secure government environment, ensuring system reliability and user assistance
- Maintained documentation, records, and communications in compliance with federal regulations
- Coordinated meetings, video teleconferences (VTC), and daily office operations
- Provided secure transportation for senior executives and sensitive materials
Customer & Administrative Support
IPKeys Technologies
Fort Belvoir, VA
12.2016 - 08.2017
- Supported government personnel with passport and visa processing in a secure environment
- Provided technical and administrative support to ensure efficient operations
- Managed ticketing systems and resolved client issues in a timely manner
- Coordinated with federal agencies and maintained compliance documentation
Executive Driver / Transportation Clerk
Department of Energy (DOE)
Washington, DC
05.2013 - 08.2016
- Provided secure transportation for senior officials and sensitive materials
- Managed fleet records, scheduling, and transportation logistics
- Ensured compliance with federal safety and security regulations
Education
High School Diploma -
Phillips Roy Academy
Largo, FLSkills
- Knowledge of secure IT environments aligned with federal (DoD, DOE) compliance standards
- Experience with system deployment, troubleshooting, and lifecycle management
- Familiarity with AWS cloud infrastructure and security principles
- Proficient in Windows environments, including Windows 11 administration and support
Certification
- CompTIA Security+ (Valid: Sep 2019 – Sep 2029)
- AWS Certified Cloud Practitioner (Valid: 2025 – 2028)
- CompTIA SecurityX (formerly CASP+) (Valid through Apr 2029)
Timeline
IT PC Support Lead Specialist
Peraton
05.2023 - Current
Technical Support Technician (NMCI)
Perspecta / Peraton
02.2020 - 05.2023
Printer Technician
United Business Technologies
12.2018 - 02.2020
Helpdesk Technician / Executive Driver
NAVAIR Washington Liaison Office
08.2017 - 12.2018
Customer & Administrative Support
IPKeys Technologies
12.2016 - 08.2017
Executive Driver / Transportation Clerk
Department of Energy (DOE)
05.2013 - 08.2016
High School Diploma -
Phillips Roy Academy
ADDITIONAL STRENGTHS
- Strong analytical problem-solving and critical thinking skills
- Effective communication with technical and non-technical stakeholders
- Experience operating in high-security, fast-paced environments
- Project coordination, scheduling, and resource management
- Client-focused approach with a commitment to service excellence and continuous improvement