Torie Green
Birmingham,Al
Summary
Skilled Sales Associate with 7-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success.
Overview
15
15
years of professional experience
Work History
Sales Associate
Sunglass Hut
AL
08.2014 - .1 -1
- Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Took the role of an active store manager until a new manager was hired Opened and closed the store, which included counting cash drawers and making bank deposits.
- Delivered excellent customer service by greeting and assisting each customer.
- Helped customers select products that best fit their personal needs.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Maintained daily record of all transactions.
Fragrance Champion/Sale associate
Ulta
Hoover, AL
02.2013 - 11.2013
- Helped customers select products that best fit their personal needs Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Consulted with customers on the latest styles and trends.
- Recommended retail products for clients' at-home usage.
- Welcomed clients as they arrived for appointments.
- Prepared merchandise for sales floor.
- Accepted and processed returns.
- Kept work areas clean and neat at all times.
- Prepared outgoing shipments.
Manager
Sonya Fayes
Birmingham, AL
01.2009 - 02.2013
- Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.Maintained daily record of all transactions.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Wrote order supply requests to replenish merchandise.
- Prepared outgoing shipments.
- Proposed innovative marketing ideas.
- Worked collaboratively in team environment.
- Prioritized and accomplished wide range of tasks each shift.
Guest Service Representative
Courtyard Marriott Downtown UAB
1820 5th avenue south
04.2015 - Current
- Greeted and welcomed all hotel guests with a smile.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
- Improved customer service ratings through trip advisor and high gss scores on a monthly basis.
- Reviewed account information and charges with guests during check-out.
- Resolved service-related problems in a timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Made and confirmed reservations.
- Greeted and registered guests and issued keys.
- Recommended top dining and entertainment options for guests in the Downtown Birmingham area.
- Prepared outgoing shipments.
Education
Cosmetology License -
Brown Beauty and Barber School
Birmingham, AL2013
Diploma - All subject
George Washington Carver
Birmingham, AL2010
Skills
- Hair maintenance expert
- Outstanding client retention
- Networking expertise
- Highly competitive
- Customer service
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
Timeline
Guest Service Representative
Courtyard Marriott Downtown UAB
04.2015 - Current
Sales Associate
Sunglass Hut
08.2014 - .1 -1
Fragrance Champion/Sale associate
Ulta
02.2013 - 11.2013
Manager
Sonya Fayes
01.2009 - 02.2013
Cosmetology License -
Brown Beauty and Barber School
Diploma - All subject
George Washington Carver
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