DarylQuisha Hill
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Special Police Officer
Master Security Inc
06.2023 - Current
- Provided first aid to injured individuals, demonstrating compassion while adhering to proper medical protocols.
- Improved overall security at various locations by implementing access control measures and monitoring CCTV systems.
- Assisted in crime prevention efforts by collaborating with local law enforcement agencies and community organizations.
- Developed strong relationships within the community by attending meetings, addressing concerns, and fostering open communication between residents and law enforcement agencies.
- Collaborated with team members to develop emergency preparedness plans, ensuring optimal response capabilities during critical situations.
- Detected potential security threats through diligent observation and proactive problem-solving skills.
- Assisted in the training of new Special Police Officers, sharing knowledge and expertise to support their professional development.
- Managed traffic flow during incidents or emergencies, directing drivers safely around affected areas while minimizing congestion.
- Effectively diffused tense situations involving disputes or altercations through verbal communication skills and conflict resolution techniques, promoting a peaceful environment for all involved parties.
- Reduced incident response time by effectively communicating with dispatchers and fellow officers using radio systems.
- Conducted thorough property inspections, identifying potential security vulnerabilities and recommending appropriate preventative measures.
- Increased public trust in Special Police Officers through professional conduct and adherence to department policies and procedures.
- Ensured accurate incident reporting by maintaining detailed logs of daily activities, observations, and interactions with the public or other law enforcement personnel.
- Maintained order during special events, ensuring a safe environment for attendees and participants.
- Enhanced public safety by conducting regular patrols and surveillance of assigned areas.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Area Manager of Operations
Sweet And Savory Donuts & Bagels
09.2022 - 04.2023
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
Manager
AutoZone
09.2021 - 03.2022
- Successfully conducted and maintained money deposits and money drawers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Manage employee
- Complete money transaction for customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managing Attorneys
Cleary Gottlieb Steen & Hamilton Law Firm
06.2019 - 08.2019
- Kept attorneys updated with dates
- Helped with processing court documents
- Filed court documents
- Processed filings for court cases.
- Designed comprehensive legal strategies for complex litigation cases, resulting in favorable outcomes for clients.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Enhanced team productivity by assisting with organization of project documentation.
- Contributed to positive work environment by actively participating in team-building activities.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Shift Leader
Sweet and Savory Donuts & Bagels
10.2018 - 05.2020
- Satisfied customers demand by effectively processing over 100 transactions a day while ensuring to create a strong relationship in order to achieve returning and satisfying customers
- Actively and successfully lead a group of 18 crew members while providing effective direction and communication
- Achieved a fully flexible and able team with a single direction
- Fast pace working when busy as well as performing tasks.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
Office Administrative Assistant
Cleary Gottlieb Steen & Hamilton Law Firm
06.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Receptionist
US Telecom
05.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Improved workflow by introducing more efficient document handling and organization practices.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
Receptionist
Mobile Future
06.2016 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
Education
Bachelor of Arts - Psychology
Radford University
Radford, VA05.2026
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Conflict de-escalation
- Traffic enforcement
- Physical Fitness
- Crowd Control
- Operational Efficiency
- Logistics Management
- Workforce Planning
- Excellent interpersonal skills
- Knowledge of performance tracking
- Standard Operating Procedures
- Budget knowledge
- Outstanding communication skills
- Strategic Planning
- Staff Supervision
- Inventory Monitoring
- Facility Management
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Workload prioritization
- Office Management
Timeline
Special Police Officer
Master Security Inc
06.2023 - Current
Area Manager of Operations
Sweet And Savory Donuts & Bagels
09.2022 - 04.2023
Manager
AutoZone
09.2021 - 03.2022
Managing Attorneys
Cleary Gottlieb Steen & Hamilton Law Firm
06.2019 - 08.2019
Shift Leader
Sweet and Savory Donuts & Bagels
10.2018 - 05.2020
Office Administrative Assistant
Cleary Gottlieb Steen & Hamilton Law Firm
06.2018 - 08.2018
Receptionist
US Telecom
05.2017 - 01.2018
Receptionist
Mobile Future
06.2016 - 08.2016
Bachelor of Arts - Psychology
Radford University
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