Dynamic Shift Leader with proven expertise in enhancing team workflow, customer service orientation, and cash management. Committed to mentoring staff and implementing quality control measures for operational excellence.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Shift Leader
Crumbl Cookies
North Las Vegas
04.2025 - Current
Led and supervised team members during busy shifts, enhancing operational efficiency and maintaining adherence to standards.
Trained new employees on company policies and shift operations, facilitating smooth integration into the team.
Enforced health and safety standards to maintain a clean work environment consistently.
Implemented quality control measures, ensuring product consistency and freshness.
Managed inventory levels, restocked supplies, and ordered ingredients to maintain full stock.
Verified cash drawer amounts for accuracy during all opening and closing shifts. Managed cash handling and customer transactions.
Led team effectively to enhance workflow and collaboration.
Camp Counselor
Woodcraft Rangers
Los Angeles
03.2024 - 08.2024
Ensured adherence to safety protocols while supervising campers.
Led various activities such as arts, crafts, sports, and field trips.
Built relationships with campers to ease anxiety in unfamiliar settings.
Demonstrated responsibility by collaborating effectively with team members.
Mentored campers to enhance their confidence and self-esteem.
Monitored children's safety during group activities.
Recorded attendance, incidents, and health forms accurately.
Administered first aid and emergency responses when needed.
Hostess Manager
Norms Restaurants
Ontario
03.2019 - 03.2023
Elevated restaurant sales through exceptional reception greeting and seating service.
Implemented strategies to enhance guest satisfaction and enrich dining experiences.
Coordinated reservations and walk-in guests to improve table turnover efficiency.
Monitored seating arrangements to maximize table utilization and reduce wait times.
Developed and enforced policies for hostess team to streamline restaurant operations.
Collaborated with departmental managers to coordinate large parties and events.
Cashier
McDonald's
03.2018 - 03.2020
Handled cash and managed transactions with precision, ensuring accuracy at the point of sale.
Accepted cash and credit card payments, issued receipts and provided change.
Processed customer orders quickly, contributing to smooth operations in a fast-paced restaurant environment.
Assisted customers with inquiries and provided exceptional service to enhance the experience.
Maintained clean and organized workstations to ensure a welcoming atmosphere.
Followed health regulations and procedures to maintain food safety compliance consistently.