Giselle Borras
Tampa,FL
Summary
Motivated engineering student with an Associate of Science in Engineering and hands-on leadership experience in fast-paced operational environments. Proven ability to apply analytical thinking, problem-solving, and process optimization to improve efficiency and team performance. Excelled in implementing feedback systems and streamlining workflows, reducing preparation times, and minimizing waste. Eager to leverage transferable skills in teamwork, technical support, and strategic planning to contribute to innovative engineering projects as an intern. Committed to continuous learning and growth in a collaborative engineering setting.
Overview
2
2
years of professional experience
Work History
Shift Leader
Crumbl Cookies
Tampa, FL
05.2025 - Current
- Directed daily operations and shift teams in a high-volume bakery environment, overseeing workflow to ensure efficiency and safety compliance, resulting in consistent product quality.
- Implemented process improvements, including redesigned preparation protocols, that reduced production times by 15% and minimized waste through regular inventory assessments.
- Trained 10+ new team members on operational procedures, safety standards, and customer service best practices, fostering a collaborative culture that boosted team morale and reduced turnover.
- Managed cash and credit card transactions with 100% accuracy using POS systems, while analyzing sales data to inform resource allocation and operational decisions.
- Developed and introduced a customer feedback system to gather insights, enhancing satisfaction scores, and driving continuous improvements in service delivery.
- Collaborated with cross-shift leaders to standardize processes, promoting a cohesive workplace, and resolving team conflicts to maintain productivity.
- Maintained organized production areas, applying attention to detail to prevent hazards and delays, supporting seamless operations in a fast-paced setting.
Shift Leader
Burger 21
Tampa, FL
01.2024 - 01.2025
- Supervised food preparation and cooking teams to adhere to health and safety standards in a dynamic restaurant environment, motivating staff to meet performance targets.
- Optimized inventory management through routine stock audits, reducing waste by 20% and ensuring cost-effective operations.
- Handled high-volume cash and POS transactions with precision, while monitoring team performance to sustain profitability and smooth shift execution.
- Enhanced customer experiences via prompt service and issue resolution, introducing a feedback mechanism that informed targeted improvements.
- Promoted a positive team environment by addressing growth opportunities and facilitating conflict resolution, leading to higher employee engagement and lower absenteeism.
- Supported continuous improvement initiatives by identifying inefficiencies and implementing actionable solutions, both individually and collaboratively.
Education
Associate of Science - Engineering
Hillsborough Community College
Tampa, FL05-2026
Skills
- Analytical and technical expertise
- Interpersonal and leadership abilities
- Operational management
- Critical thinking skills
- Leadership in teams
- Effective time management
- Solution-oriented mindset
- Collaborative teamwork
- Multitasking capabilities
- Innovative problem solving
- Active listening techniques
- Prioritization of tasks
- Strategic planning skills
- Building relationships effectively
- Detail-oriented approach
- Technical assistance proficiency
- Decisive decision making
- Management of inventory systems
- Planning actions strategically
- Facilitating team-building initiatives
- Optimizing processes efficiently
Languages
Spanish
Professional
Timeline
Shift Leader
Crumbl Cookies
05.2025 - Current
Shift Leader
Burger 21
01.2024 - 01.2025
Associate of Science - Engineering
Hillsborough Community College