Junnorry Filogene
Miami,Florida
Summary
Results-oriented shift leader with a strong customer service orientation and expertise in cash handling. Skilled in operational standards, cleaning techniques, and inventory management. Proven ability to create memorable dining experiences that foster customer loyalty. Demonstrated success in promoting higher margin items to guests. Strong team collaboration skills, adaptable and flexible with a talent for troubleshooting and problem resolution. Fluent in English and enthusiastic Computer Information Systems student, eager to apply technical skills and customer service experience in a challenging internship role. Committed to leveraging problem-solving abilities and passion for technology to contribute to innovative projects and enhance operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Papa John's International, Inc.
11.2022 - 08.2024
- Attended company and restaurant required trainings and meetings, improving skills
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Operated cash register for processing student payments in cafeteria
- Processed customer orders quickly and accurately using the point of sale system
- Prepared beverages according to company standards using correct proportions of ingredients
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment.
- Managed daily operations, including inventory control and scheduling, resulting in improved efficiency.
- Coordinate daily tasks among team members to ensure operational efficiency
- Complete daily cash handling and transaction reports accurately.
- Maintain records of employee attendance, performance, and disciplinary actions as needed.
- Complete daily cash handling and transaction reports accurately.
Education
Bachelor Of Science - Information Technology
Florida International University
Miami, FL11.2027
Associate of Arts - Computer Information Systems
Miami Dade College
Miami, FL05-2025
Skills
- Verbal and written communication
- Operational standards
- Cleaning techniques
- Customer interaction
- Guest experiences
- Food safety measures
- Supply Restocking
- Cash handling expertise
- Food safety knowledge
- Sales Techniques
- Strong Teamwork
- Conflict Resolution
- Customer Service Orientation
- Interpersonal Skills
- Adaptability
- Problem Solving
- Time Management
- Inventory Management
- Cash Handling
- Sales expertise
- Strong Work Ethic
- Team Collaboration
- Task Prioritization
- Effective Communication
- Analytical Thinking
- Relationship Building
- Interpersonal Communication
- Goal Setting
- Problem-Solving
- System Configuration Changing
- Teamwork and Collaboration
- Critical Thinking
- Technical Troubleshooting
- Customer Support
- Technical Support
- Computer Coding
- Customer Service
Certification
Entrepreneur and small businesses
Timeline
Shift Leader
Papa John's International, Inc.
11.2022 - 08.2024
Bachelor Of Science - Information Technology
Florida International University
Associate of Arts - Computer Information Systems
Miami Dade College
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