Dasades McNeal
Woodbridge,VA
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
7
7
years of professional experience
Work History
Client Experience
Tiny Jewel Box
06.2023 - Current
- Enhanced customer satisfaction by streamlining communication channels and implementing efficient CRM tools.
- Developed long-lasting client relationships through providing exceptional service and personalized attention.
- Spearheaded initiatives to improve overall client experience, including staff training and process improvements.
- Implemented proactive strategies for anticipating and addressing client concerns, resulting in increased loyalty and repeat business.
Operations Manager
Aerie By American Eagle Outfitters
01.2020 - 08.2023
- Overseeing pricing and stock control
- Dealing with customer queries and complaints
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Preparing promotional materials and displays
- Recruiting, training, supervising and appraising staff.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
Lead Cashier
American Eagle
08.2018 - 10.2019
- Welcomed 60 to 100 guest and customers daily, while providing assistance and responding to any concerns may have
- Independently trained newly hired cashiers on accounting procedures and company policies
- Resolved employees complaints, issues with scheduling and any other issues
- Followed opening and closing procedures as outlined by office guidelines
- Answered telephones, pertaining to customers questions and complaints, and relying messages to other associates and managers in store.
Work Study Student- Military Outreach
Calhoun Community College
08.2018 - 12.2018
- Provided answers and information to students and veterans
- Helped host activities and events in alliance with military branches to relay information about program
- Logged visitors into system to keep head count
- Greeted all guests who enter center and directed them to desired location.
- Enhanced campus-wide communication by distributing promotional materials and event flyers.
Customer Service
Alliance Data
10.2017 - 01.2018
- Managed large amounts of incoming calls while operating multi-line phone system, serving as point of contact for 30 phone calls daily
- Opened and maintained customer accounts by recording account information
- Greeted customers warmly and ascertained problem or reason for calling.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
Cashier Manager
Sears
01.2017 - 01.2018
- Maintained employee work schedules including assignments, job rotation, training, vacation and paid time off
- Attained and carried out mission and goals of business efficiently and effectively
- Ensured staff members follow company policies and procedures
- Resolved conflicts or complaints from customers and employees.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Improved employee retention through robust training programs and ongoing performance evaluations.
Education
Bachelor of Science - English
George Mason University
Fairfax, VA05.2023
Skills
- Time management
- Microsoft word
- Problem-solving
- Goal Setting and Achievement
- Technical aptitude
- Exceptional communication
- Conflict Management
Timeline
Client Experience
Tiny Jewel Box
06.2023 - Current
Operations Manager
Aerie By American Eagle Outfitters
01.2020 - 08.2023
Lead Cashier
American Eagle
08.2018 - 10.2019
Work Study Student- Military Outreach
Calhoun Community College
08.2018 - 12.2018
Customer Service
Alliance Data
10.2017 - 01.2018
Cashier Manager
Sears
01.2017 - 01.2018
Bachelor of Science - English
George Mason University
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