Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmin Pinzon

Longwood,FL

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Assisted in managing a wide range of personal injury claims, including auto accidents, Workers’ Compensation, slip-and-fall cases, and other liability matters. Supported attorneys and legal staff with case preparation, documentation, and third-party resolution processes to ensure accurate, timely, and efficient case workflow.

Overview

2
2
years of professional experience

Work History

Client experience

Morgan and Morgan
05.2024 - 08.2025
  • Achieved high levels of customer satisfaction through effective resolution of inquiries and complaints. Delivered accurate product information to support customer needs. Streamlined documentation processes for improved follow-up and service continuity.

Case Consultant

Morgan and Morgan
Longwood, FL
05.2023 - 04.2024
  • Facilitated communication with clients and professionals to clarify case details. Transcribed recorded proceedings following established formats. Assisted potential clients during consultations to assess eligibility for services. Collected and entered relevant data for prospective cases. Addressed client concerns in a courteous manner. Managed inbound and outbound calls effectively. Coordinated appointment scheduling for follow-up calls with potential clients.

Education

High School Diploma - undefined

Timbe Creek High School
5 2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Active listening
  • Organization and time management
  • Problem resolution

Timeline

Client experience

Morgan and Morgan
05.2024 - 08.2025

Case Consultant

Morgan and Morgan
05.2023 - 04.2024

High School Diploma - undefined

Timbe Creek High School
Jasmin Pinzon