DASANY BETANCOURT
CHANNELVIEW
Summary
Compassionate and detail-oriented Certified Clinical Medical Assistant
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Clinical healthcare professional equipped to lead and optimize patient care operations. Proven expertise in managing clinical staff, streamlining processes, and ensuring compliance with healthcare standards. Strong focus on fostering team collaboration and adapting to evolving needs. Skilled in performance improvement, patient relations, and staff development, ensuring reliable and impactful results.
Versatile clinical research professional knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Clinical Manager
Relentless Medical Group
Houston, TX
03.2026 - Current
- Led clinical team in delivering high-quality patient care and ensuring compliance with healthcare regulations.
- Managed scheduling and staffing for clinical personnel, optimizing resource allocation across departments.
- Developed and implemented operational protocols to enhance workflow efficiency and patient satisfaction.
- Conducted performance evaluations, providing mentorship and guidance to improve team competency and morale.
- Analyzed patient feedback data to identify areas for service enhancement and process improvement.
- Welcome patients, answer questions, and resolve concerns in a timely and professional manner.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Monitored all phone calls and scheduled appointments.
- Resolved customer inquiries efficiently through phone and email communication.
Auto Insurance Agent
ARZ INC
Houston, TX
11.2024 - Current
- Enhanced client communication and problem-solving to address client needs effectively
- Safeguarded sensitive client information while maintaining strict confidentiality protocols
- Scheduled client appointments efficiently and follow-ups, demonstrating organizational proficiency
Hostess/Busser
El Tejano Mexican Restaurant and Banquet Hall
Channelview, TX
05.2022 - 11.2024
- Coordinated high-volume guest flow and addressed customer inquiries to enhance guest experience
- Supported team members to achieve service and operational standards, contributing to overall team success
- Developed interpersonal skills to thrive in fast-paced environment, fostering positive guest interactions
Assistant Decorator
Events by Lira
Channelview, Texas
02.2022 - 01.2024
- Cultivated attention to detail and organizational skills in fast-paced environments to enhance project outcomes
- Coordinated logistics and schedules for multiple events, ensuring timely execution and client satisfaction
- Maintained professional client interactions, fostering strong relationships and effective communication
Education
Medical Assisting - CCMA - Medical
Houston Medical Assistant School - Pasadena
Pasadena12.2025
The Centers For Disease Control And Prevention - Vaccination
CDC
Houston07.2026
HIPAA Compliance Training Program - Medical
HIPAA
Houston, TX02.2026
Basic Life Support - Medical
American Heart Association
Houston, TX09.2025
High School Diploma -
Channelview High School
Channelview, TX01.2024
Welder - High School - Welding
San Jacinto College North Campus
Houston, TX01.2024
Skills
- Clinical procedures
- EHR Management
- Patient intake documentation
- Specimen collection protocols
- HIPAA compliance
- CPR/BLS Certified
- Patient Care Coordination
- Patient Relationship Management
- Scheduling appointments
- Office administration
- File management
- Data entry
- Time management
- Adaptability to priorities
- Attention to Detail
- Bilingual Communication
- Multi-line operation
- Patient Care Coordination
Certification
- CCMA – NHA | 12/13/2025
- CPR/BLS – AHA | 09/27/2025
- Stick Welding San Jac 05/27/2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Manager
Relentless Medical Group
03.2026 - Current
Auto Insurance Agent
ARZ INC
11.2024 - Current
Hostess/Busser
El Tejano Mexican Restaurant and Banquet Hall
05.2022 - 11.2024
Assistant Decorator
Events by Lira
02.2022 - 01.2024
Welder - High School - Welding
San Jacinto College North Campus
High School Diploma -
Channelview High School
The Centers For Disease Control And Prevention - Vaccination
CDC
Medical Assisting - CCMA - Medical
Houston Medical Assistant School - Pasadena
HIPAA Compliance Training Program - Medical
HIPAA
Basic Life Support - Medical
American Heart Association