Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

David Brown

Customer Relations
Hancock,Michigan

Summary

Dedicated worker with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
19
19
years of post-secondary education
3
3
Certifications

Work History

Barista

Biggby Coffee, Palmer LLC
Houghton, United States
01.2021 - Current
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Promoted additional items with beverages, increasing store sales.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.

Pastoral Staff & Worship Leader

Houghton Baptist Church
Houghton, United States
08.2016 - 09.2021
  • Led programs such as worship, study, fellowship and service opportunities.
  • Officiated special services such as funerals.
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms.
  • Oversaw administration and management of all areas of ministry.
  • Launched ministry expansion program, resulting in ongoing conversion of former main worship campus into community recreation center.
  • Supervised associate pastors and staff leading education, youth, pastoral care and older adult ministry programs.
  • Provided spiritual and administrative leadership to church and managed daily operations.
  • Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Cashier

Walmart
Houghton, United States
09.2015 - 01.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed new promotions and monitored price changes.
  • Provided friendly service and assistance to clients, promoted customer loyalty, satisfaction, and sales.
  • Processed customer refunds and exchanges according to established guidelines.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales and customer satisfaction.

Education

Associate of Arts -

Delta College
Bay City, MI
08.2011 - 04.2023

Bachelor of Arts - Sound Design

Michigan Technological University
Houghton, MI
01.2016 - 12.2022

Skills

    Exceptional customer service

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Certification

HIPAA Trained and Certified

References

  

Karah Bain

Store Manager

Biggby Coffee, Palmer LLC

811 Shelden Ave, Houghton, MI 49931

Cell: (612) 357.8047


Jeremy Sheppard

Account Executive

BMM Logistics

330 S. Wells Street Suite 200A Chicago, IL 60606

Cell: (989) 332.9436

Email: jeremeyrondellsheppard@gmail.com


Ben Jaszczak

Owner

Still North Media LLC. Houghton, MI 49931

Cell: (906) 370.7180

email: bjjaszc@mtu.edu



Timeline

First Aid & CPR Certification

08-2022

OSHA Trained and Certified

08-2022

Barista

Biggby Coffee, Palmer LLC
01.2021 - Current

Pastoral Staff & Worship Leader

Houghton Baptist Church
08.2016 - 09.2021

HIPAA Trained and Certified

08-2016

Bachelor of Arts - Sound Design

Michigan Technological University
01.2016 - 12.2022

Cashier

Walmart
09.2015 - 01.2018

Associate of Arts -

Delta College
08.2011 - 04.2023

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