Summary
Overview
Work History
Education
Skills
Additional Activities
Timeline
Generic

Daschel Combs

Ridgefield,WA

Summary

Dynamic individual with diverse background offering excellent customer service skills. Strong work ethic and determination with proven leadership accomplishments.

Overview

17
17
years of professional experience

Work History

Supervisor

Taps Beer Reserve
08.2021 - Current
  • Maintain positive experience for both staff and guests.
  • Manage labor costs per shift.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handle customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluate employee performance, coach and train to improve weak areas.
  • Maintain employee compliance certification log with company policies and state requirements.
  • Mentor new employees and developed training manual to use for reference.

Customer Account Specialist

CH Robinson Worldwide Inc.
09.2013 - 08.2023
  • Maintained strong working relationship with all customer management teams for my book of business.
  • Matching carrier invoices with PODs for payment processing.
  • Branch SME for intermodal mode of transportation.
  • Negotiated cost of hire for truck loads, including spot bids, offering cost saving options when applicable.
  • Facilitated expedited inventory requests.
  • Communicated with customers to verify information needed for paperwork such as customs documents for border crossings.
  • Resolved all shipping issues at shipper/receiver, improved operations and provided exceptional customer service.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Developed and maintained team SOPs on SharePoint
  • Provided leadership, guidance and direction to my operational team.
  • Train new employees, mentor staff thru personal development and evaluations.

Health Room Assistant

Battle Ground School District
09.2007 - 06.2008
  • Greeted all students entering heath room, prioritizing care.
  • Kept detailed immunization records for 600 students, including state reporting on Excel.
  • Handled all incoming calls, taking messages for nurse when applicable.
  • Assisted diabetic students with daily testing and record keeping.
  • Handled confidential documents and appointment scheduling with nurse for students, parents and staff.
  • Ordered supplies, maintained clean, functional work space.
  • Kept classrooms stocked and kept daily records.

Unit Secretary

PeaceHealth Southwest Medical Center
09.2006 - 09.2013
  • Prioritized walk-in patients, recognizing emergency situations.
  • Organized paperwork such as charts and reports for hospital staff and patient needs, including handling of confidential information.
  • Reconciled daily patient charges, increasing revenue by 20%.
  • Managed master surgery scheduling calendar for all credentialed providers based on optimal patient loads for 3 operating rooms based on availability.
  • Processed lab paperwork and requests according to physicians' orders.
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
  • Mentored new staff and students specific to birth center.
  • Managed incoming calls and directed to appropriate department.

Education

General Studies -

Central Washington University
Ellensburg, WA

Certification in Medical Front Office -

Clark College
Vancouver, WA
1991

Skills

  • Highly organized with attention to detail
  • Relationship development, team building
  • Process improvement
  • Creativity
  • Account retention
  • Time management, multitasking
  • Strong communication skills, written and verbal
  • Leadership
  • Project organization
  • Service driven

Additional Activities

  • Volunteer with ViDAS in Puerto Rico 2020
  • Co-Chair of the Robinson Cares committee at CH Robinson Portland branch 2015-2023
  • Assistant to the director of fundraising for Cascade Little League, board member 2015-2018
  • Fair superintendent of the Consumer Selection 4-H project at Clark Co Fair 1995-2011

Timeline

Supervisor

Taps Beer Reserve
08.2021 - Current

Customer Account Specialist

CH Robinson Worldwide Inc.
09.2013 - 08.2023

Health Room Assistant

Battle Ground School District
09.2007 - 06.2008

Unit Secretary

PeaceHealth Southwest Medical Center
09.2006 - 09.2013

General Studies -

Central Washington University

Certification in Medical Front Office -

Clark College

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Daschel Combs