Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dasha Castille

Summary

Dedicated and results-driven professional with a B.S. in Criminal Justice, possessing strong organizational, prioritization, and multitasking abilities. Proven track record in customer service roles, demonstrating excellent communication, problem-solving, and leadership skills. Seeking a work-from-home customer service position to leverage my expertise in enhancing customer satisfaction and driving productivity.

Overview

6
6
years of professional experience

Work History

Fulfillment Associate

Walmart
08.2022 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Sales Representative

MarketSource
05.2020 - 07.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Lead Sales Associate

Dollar General
03.2018 - 04.2020
  • Led the store team in the absence of the store manager, ensuring smooth operation.
  • Maximized store profitability by implementing effective sales strategies and providing exceptional customer service.
  • Trained and mentored new associates on store policy, customer service standard, and sales techniques.
  • Addressed customer inquiries and resolved complaints promptly, ensuring high levels of customer satisfaction.

Education

Bachelor of Science - Criminal Justice

Southern University And A & M College
Baton Rouge, LA
12.2023

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Proficient in Microsoft Outlook, Word, and Powerpoint
  • Computer Literacy
  • Remote Collaboration Tools
  • Detail Oriented

Timeline

Fulfillment Associate

Walmart
08.2022 - Current

Sales Representative

MarketSource
05.2020 - 07.2022

Lead Sales Associate

Dollar General
03.2018 - 04.2020

Bachelor of Science - Criminal Justice

Southern University And A & M College
Dasha Castille