D'Lylah Gama
Minooka,IL
Summary
Motivated and reliable retail professional with 4 years of experience in high-volume environments. Known for delivering excellent customer service, resolving issues efficiently, and consistently supporting team success. Looking to bring strong interpersonal skills, attention to detail, and a drive to grow into a role with long-term career potential and advancement opportunities.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Fulfillment associate
Sam's Club
Joliet, Illinois
09.2021 - Current
- Accurately picked, packed, and prepared member orders for curbside pickup and delivery, ensuring item quality and order accuracy.
- Provided personalized service by selecting fresh and high-quality items, following specific member preferences when applicable.
- Utilized handheld devices and Sam's Club systems to track, stage, and manage multiple orders in a fast-paced environment.
- Collaborated with team members and department leads to fulfill high-volume orders during peak hours.
- Handled substitutions and communicated effectively with team leads to resolve item availability issues.
- Followed company procedures to ensure food safety, proper handling, and excellent member service.
- Experience with occasionally using pallet jacks, palletizing and wrapping orders.
- Assisted in training new hires.
- Processed and packed customer orders accurately and efficiently.
- Collaborated with team members to ensure timely order fulfillment and delivery.
- Maintained cleanliness and organization of work area for safety compliance.
- Provided excellent customer service by addressing inquiries and concerns effectively.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Accepted, processed and quickly filled orders.
- Packed merchandise for delivery and moved items to delivery area.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Loaded items onto pallets or into containers for shipment.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Labeled cartons correctly prior to shipping outbound packages.
- Located merchandise from shelves and storage areas to fill orders.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Processed returns following established procedures and guidelines.
- Communicated effectively with other departments regarding order status updates.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Monitored supply levels of packing materials, requesting restocks as necessary.
- Processed returns, inspecting items for damage and restocking as appropriate.
- Assisted in training new fulfillment associates, sharing best practices and tips.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Material Handler
Macys Logistics & Operations Warehouse
Minooka, IL
08.2023 - 11.2023
- Loaded trailers by hand (handling boxes of different sizes and weight).
- Stacked pallets, wrapped them, and either loaded them into trailers or staged them using a pallet jack.
- Operated pallet jacks and other material handling equipment (e.g., hand scanners, conveyors).
- Followed all Standard Operating Procedures including safety, security, and conveyor protocols.
- Worked on elevated platforms and conveyor systems; adhered to strict safety guidelines.
- Lifted and moved merchandise (up to 50 lb) repetitively, standing/walking for extended periods.
- Maintained a clean, organized work environment and supported overall warehouse efficiency.
- Seasonal hire.
- Collaborated with team members to streamline warehouse processes and workflows.
- Maintained cleanliness and safety standards throughout the storage areas.
- Supported other warehouse personnel in completing tasks efficiently.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Palletized boxes to increase movement and shipment efficiency.
Education
High School Diploma -
Joliet Central High School
Joliet, IL 08.2017 - 05.2021
Skills
Communication Skills (written, verbal, digital)
Problem-Solving & Critical Thinking
Adaptability & Resilience
Customer Service & Relationship Building
Time Management & Organization skills (able to prioritize and multitask)
Technology Proficiency
Strong customer service
Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) and Google Workspace
Team collaboration and reliability in fast paced environments
Languages
- English
- Spanish
Timeline
Material Handler
Macys Logistics & Operations Warehouse
08.2023 - 11.2023
Fulfillment associate
Sam's Club
09.2021 - Current
High School Diploma -
Joliet Central High School
08.2017 - 05.2021