Dasha Ehlers
Fastlanes
Jefferson City,MO
10
years of professional experience
Dynamic General Manager with a proven track record in operations management, team leadership, and cost control. Successfully drove revenue growth and enhanced customer satisfaction through streamlined processes and effective staff development.
Work History
General Manager of Operations
1 Year 10 Months- Oversaw daily operations to ensure optimal workflow and efficiency.
- Developed and implemented standard operating procedures for improved performance.
- Coordinated cross-functional teams to enhance communication and project execution.
- Managed inventory control systems, streamlining procurement processes.
- Analyzed operational data to identify trends and recommend process improvements.
- Trained and mentored staff on best practices in operational management.
- Implemented cost-saving initiatives that reduced waste and increased profitability.
- Established performance metrics to monitor team productivity and effectiveness.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Increased employee retention rate by creating professional development programs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced lead times through careful planning.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
First Assistant Manager
2 Years 1 Month- Trained and mentored team members on best practices and customer service techniques.
- Supervised daily operations to ensure compliance with company standards and policies.
- Developed staff schedules to meet operational needs while maximizing productivity.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Implemented promotional campaigns, enhancing customer engagement and driving sales growth.
- Assisted in financial management, analyzing sales reports to inform strategic decisions.
- Maintained a clean and organized workspace, promoting safety and compliance with health regulations.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
Executive Team Trainer
2 Years 6 Months- Developed and implemented training programs for executive staff to enhance operational efficiency.
- Facilitated workshops on leadership skills, enhancing team cohesion and performance.
- Evaluated training effectiveness through feedback, ensuring continuous improvement in program delivery.
- Mentored new trainers in effective instructional techniques and employee engagement strategies.
- Collaborated with management to align training initiatives with corporate goals and objectives.
- Fostered a culture of continuous learning by promoting professional development opportunities across teams.
Team Leader Manager
1 Year 4 Months- Led team of 20+ members to achieve operational excellence and enhance customer satisfaction.
- Developed and executed strategic initiatives to boost sales and maintain brand standards.
- Streamlined daily operations, resulting in increased efficiency and faster service delivery.
- Implemented training programs that improved staff performance and reduced onboarding time.
- Mentored staff on leadership skills, fostering a culture of accountability and teamwork.
- Analyzed customer feedback to identify areas for improvement in service quality and menu offerings.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Education
High School Diploma
Skills
Operations management
Logistics management
Inventory management
Inventory control
Stock management
Staff supervision
Data analysis
Operational scheduling
Client relationship management
Revenue generation
Operations oversight
Staff management
Staff development
Team leadership
Performance evaluations
Operations direction
Customer service
Timeline
General Manager of Operations
Fastlanes
10.2024 - CurrentRead More
First Assistant Manager
Arbys/ Flynn Restaurant Group LLC
04.2021 - 05.2023Read More
Executive Team Trainer
Burrito Gallery
08.2018 - 02.2021Read More
Team Leader Manager
Chick-fil-A
02.2017 - 06.2018Read More
Greenville Technical High School
High School Diploma
Read More