Dasha Freeman
Hamilton township
Summary
Detail-oriented and adaptable professional with experience in leadership,operations management,customer service. Skilled in team supervision,problem solving and ensuring operation efficiency. Adept at multitasking in fast-paced environments while maintaining high-quality service.
Overview
6
6
years of professional experience
Work History
Starbucks Assistant Manager
Gourmet Dining
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Place and track food, milk, and supply orders
- communicate weekly and monthly announcements to baristas and leadership.
- Proactively resolve operational cha;;enges to maintain efficiency and customer satisfaction.
Starbucks Shift Supervisor
Gourmet Dining
03.2023 - Current
- Lead and support my team in delivering high quality serviced aligned with starbucks mission and values.
- Ensure store readiness for the next day by managing inventory ,restocking, and closing procedures.
- Maintain a positive and motivated work environment while addressing customer needs.
Barista
Gourmet Dining
02.2022 - Current
- Prepare a variety of beverages and pastries while ensuring accuracy and efficiently.
- Maintain cleanliness standards and organization to provide a welcoming environment.
- Ached barista certificate, demonstrating expertise in starbucks beverage standards.
Sales Associate
Marshalls
01.2022 - 02.2022
- Processing transactions efficiently while providing excellent customer service.
- Promote TJX rewards cards to enhance customer engagement and store loyalty.
- Assist with merchandise organization and new product placement.
Cashier
ShopRite
08.2020 - 04.2021
- Handled customer transactions accurately and efficiently in a high-volume retail environment.
- Assisted colleagues with bagging,returns,maintaining an organized checkout area.
- Ensured store shelves were stocked and visually appealing.
Crew Member
AMC Theaters
02.2019 - 06.2019
- Managed concession sales,promoted AMC stubs memberships and provided excellent customer service.
- Maintained cleanliness in theater's and common areas, ensuring a pleasant movie going experience.
- Assisted with ticketing and enforcing age and outside food polices.
Education
High School Diploma -
Trenton Central High
Trenton, NJ06-2021
Skills
- Inventory management
- Team leadership
- Customer service
- Supply ordering
- Time management
- Communication skills
- Problem solving
- Money handling
- Decision-making
- Problem-solving
- Staff supervision
- Staff training and development
- Task delegation
Timeline
Starbucks Assistant Manager
Gourmet Dining
02.2024 - Current
Starbucks Shift Supervisor
Gourmet Dining
03.2023 - Current
Barista
Gourmet Dining
02.2022 - Current
Sales Associate
Marshalls
01.2022 - 02.2022
Cashier
ShopRite
08.2020 - 04.2021
Crew Member
AMC Theaters
02.2019 - 06.2019
High School Diploma -
Trenton Central High
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