Mental health professional with solid track record in patient care and therapeutic support. Skilled in crisis intervention, patient assessment, and developing personalized care plans. Strong focus on team collaboration and adaptable to changing needs. Dependable with deep understanding of mental health conditions and effective communication techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Technician
GREENBROOK TMS NEUROHEALTH CENTER
Richmond, VA
08.2023 - Current
Administered TMS or esketamine therapy according to provider-established clinical guidelines and protocols.
Providing and collecting Spravato Informed Consent forms before induction of any esketamine treatments and submitting REMS Monitoring forms following each esketamine treatment.
Reviewed and administered psychiatric rating scales to patients to benchmark treatment progress and ensure continuity of care.
Identified and addressed patient discomfort during treatment to enhance overall experience.
Always delivering exceptional patient care by demonstrating empathy, developing trust, utilizing reflective listening, and providing support to a vulnerable patient population.
Recorded all treatment session notes and documents in EHR, collaborating with other team members and providers.
Scheduling patient consultations and visits as well as conducting patient checkout procedures including collecting applicable co-payments and relaying discharge instructions.
Maintained understanding of general insurance and billing procedures to support related workflows and requests.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Behavioral Health Technician
Cumberland Hospital For Children And Adolescents
NEW KENT, VA
08.2022 - 08.2023
Documented daily logs and progress reports for all patients, ensuring patient understanding through appropriate terminology; completed treatment plan documentation for all patients.
Acted as a patient advocate, promoting awareness of patients’ rights by encouraging questions about treatment and explaining the program.
Served as a patient advocate, ensuring patients’ rights are observed by encouraging questions regarding treatment and explaining the program.
Promoted the wellness and safety of patients by responding calmly and effectively to emergencies and de-escalating verbally.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
INTERNSHIP
INTEGRITY HEALTHCARE CO.
WILLIAMSBURG, VA
06.2018 - 08.2018
Toured facilities to gain insights into the company’s culture and operations.
Shadowed employees to learn job functions and observe daily operations.
Executed various administrative tasks to support daily operations and enhance organizational efficiency. to gain a thorough understanding of the company’s operations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Education
Master of Arts - Human Services Counseling
LIBERTY UNIVERSITY
Lynchburg, VA
05.2024
Bachelor of Arts - Liberal Arts And Sciences
HAMPTON UNIVERSITY
Hampton, VA
08.2019
Associate of Arts - Liberal Studies
LOUISBURG COLLEGE
Louisburg, NC
08.2017
Master of Arts - Clinical Mental Health Counseling
Northwestern University
Evanston, IL
12.2029
Skills
Patient safety management
Crisis intervention
De-escalation techniques
Office and EHR proficiency
Collaborative treatment planning
Behavior observation
Patient-centered approach
Rapport building
Multicultural competence
Compassionate support
Stress management
Professional conduct
Certification
Certified QMHP-A
Timeline
Mental Health Technician
GREENBROOK TMS NEUROHEALTH CENTER
08.2023 - Current
Behavioral Health Technician
Cumberland Hospital For Children And Adolescents
08.2022 - 08.2023
INTERNSHIP
INTEGRITY HEALTHCARE CO.
06.2018 - 08.2018
Master of Arts - Human Services Counseling
LIBERTY UNIVERSITY
Bachelor of Arts - Liberal Arts And Sciences
HAMPTON UNIVERSITY
Associate of Arts - Liberal Studies
LOUISBURG COLLEGE
Master of Arts - Clinical Mental Health Counseling
Northwestern University
HONORS AND ACTIVITIES
Dean’s List | 2017-2019, Chi Alpha Sigma | 2019, Big South Presidential Honor Roll | 2019, Hampton University Student Athlete | Softball 2017-2019, Mentor/Coach | 2015-2019, All HBCU Team | 2018, All MEAC First Team | 2018, Virginia Sports Information Directors Association 2nd Team All State