Summary
Overview
Work History
Education
Skills
Employee of the month (proof is available upon request.
Timeline
Generic

Dashala Belfield

Chesapeake,VA

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Diligent Claims Representative with solid background in processing and managing claims efficiently. Adept at assessing coverage and liability, and resolving complex claims issues. Proven ability to utilize strong analytical and communication skills to deliver exceptional service.

Overview

6
6
years of professional experience

Work History

Claims Representative

DOMA Technologies
07.2024 - 05.2025
  • Worked Medical records productively in fast-moving work environment to process large volumes of claims for veterans.
  • Followed up with Medical facilities on unresolved issues regarding the patients records.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Reviewed and updated claim processing guidelines, ensuring alignment with industry standards.
  • Improved team productivity by conducting regular training sessions on best practices in claim handling.

Data Entry Clerk

Concentrix
04.2023 - 07.2024
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.
  • Supports internal sales and auditing processes to ensure data accuracy and integrity
  • Reviews data for deficiencies or errors, correcting any incompatibilities as needed
  • Handles phone interactions with clients for support or troubleshooting (as needed)

Customer Service Representative

Conduent
01.2021 - 02.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases during heavy workloads or absences.
  • Process required transactions via web-based applications.

Sales Representative

Life Protect 24/7
02.2019 - 12.2020
  • telemarketing sales representative
  • Sales representatives will effectively educate others about the importance of our product while bringing integrity and customer satisfaction to every interaction.
  • manage streams of inbound calls collecting basic information build rapport including health, financial and establishing relationship with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.
  • strong prospecting and networking skills, with the ability to effectively articulate complex solutions and value propositions.


Education

High School Diploma -

Indian River High School
06.2017

Skills

  • Medical records
  • Document processing
  • Data Security
  • Filing and data archiving
  • Professional and mature
  • Complaint resolution
  • Inbound Call Management
  • Microsoft office

Employee of the month (proof is available upon request.

I received a employee of the month award of the month of December for being the most efficient and dedicated employee due to some hardships and challenges that I overcame also dedicated my time and effort efforts to helping others be as

Timeline

Claims Representative

DOMA Technologies
07.2024 - 05.2025

Data Entry Clerk

Concentrix
04.2023 - 07.2024

Customer Service Representative

Conduent
01.2021 - 02.2023

Sales Representative

Life Protect 24/7
02.2019 - 12.2020

High School Diploma -

Indian River High School

Similar Profiles

CREATE PROFILE