Dashana Cathey
Rockford,IL
Summary
Dynamic and goal-driven professional with a proven track record in housekeeping and customer service excellence at Addus Home Health Care. Leveraged teamwork and complex problem-solving skills to enhance client satisfaction and safety. Demonstrated reliability and creative thinking in fast-paced environments, significantly improving client and customer experiences.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
Rockford, IL
08.2024 - Current
- Executed cashier tasks including taking orders, collecting payments, and giving change.
- Delivered exceptional support to sustain an inviting ambiance for guests.
- Performed routine floor sweeping and table wiping.
- Maintained an organized work area to ensure efficient operations.
Home Health Aide
Addus Home Health Care
Chicago, IL
09.2023 - 07.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Accompanied clients to doctors' offices or on other trips outside home.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Helped client with medication self-administration.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Maintained clean and well-organized environment for client happiness and safety.
Front End Associate
Walmart
Rockford, IL
09.2022 - 04.2023
- Processed customer transactions and provided excellent customer service.
- Answered incoming calls promptly, providing accurate information about products and services.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Exchanged merchandise for customers and accepted returns.
Crew Member
Beef a Roo
Rockford, IL
04.2021 - 07.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Roosevelt
Rockford, IL05.2023
Skills
- Housekeeping
- Time Management
- Teamwork and Collaboration
- Cleaning
- Complex Problem-Solving
- Cash Handling
- Reliable and Responsible
- Goal-Driven
- Creative Thinking
Affiliations
- Hobbies include reading and doing hair
- Was apart of a choir
- Helped my church give food to those in need and make food bags/boxes for people in need around the world
Timeline
Crew Member
McDonald's
08.2024 - Current
Home Health Aide
Addus Home Health Care
09.2023 - 07.2024
Front End Associate
Walmart
09.2022 - 04.2023
Crew Member
Beef a Roo
04.2021 - 07.2022
High School Diploma -
Roosevelt