DASHANDA CHEATHAM
Brooklyn
Summary
Seeking a position where I can become an asset and enhance my in-depth knowledge of the hotel industry while completing my hospitality degree. Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Distrikt Hotel
New York
08.2024 - Current
- Examined all invoices for accuracy before submitting them for payment processing.
- Ensured proper customer service standards were met.
- Analyzed data to identify areas for improvement in operational efficiency.
Front Desk Supervisor
Hilton Garden Inn Hotel
New York
09.2021 - 04.2024
- Managed guest check-in and check-out procedures, reservations and payments.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Resolved customer complaints promptly and efficiently.
Front Desk Agent
Hampton Inn Grand Central
New York
01.2015 - 08.2021
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Team Leader
Financier Patisserie
New York
01.2012 - 06.2014
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Fostered positive employee relationships through communication, training and development coaching.
- Completed daily quality assurance duties to provide feedback for improvements.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
Education
High School Diploma -
Willam E Grady
Brooklyn, NY06.2007
Skills
- Staff Supervision
- Training and Mentoring
- Issue Resolution
- Time Management
- Hospitality Services
- Problem-Solving Skills
- Invoice processing
- Customer service
- Payment processing
Personal Information
Title: Front Desk Supervisor
Certification
- CPR and AED Certified
- Certified TIPS Training - 2024
- Certified Adult Mental Aid - 2026
Timeline
Front Office Supervisor
Distrikt Hotel
08.2024 - Current
Front Desk Supervisor
Hilton Garden Inn Hotel
09.2021 - 04.2024
Front Desk Agent
Hampton Inn Grand Central
01.2015 - 08.2021
Team Leader
Financier Patisserie
01.2012 - 06.2014
High School Diploma -
Willam E Grady