Dashandra McElroy
Kansas City,KS
Summary
Experienced sortation warehouse associate with expertise in operating automated mail processing equipment to sort incoming and outgoing packages. Proficient in collating, bundling and transferring packages for delivery.
Adjusts easily to changing schedules throughout week.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sortation Associate
Amazon
01.2021 - Current
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained high-level work standard achieving 90% accuracy sorting and processing.
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Lifted 50+ pounds with proper safety lifting techniques.
- Operated designated scanners and printers for the process of creating postal labels, and scanning of packages.
- Performed well during first, second and third shift rotations.
- Sorted and placed packages into pallets and gaylords with high levels of accuracy to accommodate Amazon and its shipping partners level of quality.
- Loaded packages onto processing equipment, removed non-processable packages and maintained continuous sorting feed.
- Secured finished and sorted pallets in preparation to load shipping containers, or stage in warehouse.
Emergency Dispatcher
Unified Government Of Wyandotte County Fire Depart
11.2022 - 11.2023
- Improved response times by prioritizing and efficiently managing emergency calls.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Developed strong relationships with local hospitals, resulting in seamless coordination during medical emergencies.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Reduced risks and emergency response issues by observing public safety field units.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Directed responders using assigned mapping systems for timely emergency attendance.
Drivers License Examiner
Kansas Drivers License Bureau/Kansas Dept Of Reven
06.2007 - 11.2022
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on Kansas laws and licensing requirements to complete accurate and efficient reviews.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Verified authenticity of foreign identification or immigration documents.
- Created documents with applicant information and verified data against the national driving database information.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Education
High School Diploma -
Sumner Academy Of Arts & Science
Kansas City, KS05.2001
Skills
- Routine Equipment Maintenance
- Shipment Procedures
- Materials Storage
- Basic Repairs
- Teamwork Skills
- Conveyor Systems
- Customer Satisfaction
- Handheld Scanners
- Occupational Health and Safety
- Maintaining Quality Assurance Standards
- Belt Conveyors
- Mail and Packages
- Industry Standards
- Item Scanning
- Barcode Scanning
- Basic Maintenance
- Inventory Organization
- Workplace Safety
- Sortation
- Cash Register Operations
- Work Assignments
- Cash Reconciliation
- Closing Procedures
- Federal Regulations
- Safety Policies and Procedures
- Customer Needs Assessments
- Regulatory Compliance
- Reading Comprehension
- Customer Experience
- Customer Transactions
- Administrative Support
- OSHA Requirements
- Maintaining Clean Work Areas
- Efficient Routing
- Employee Performance
- Problem Solving
- Adaptability
- Order Picking
- CPR
- Route Navigation
- Customer Relations
- Data Entry
- Dispatching Field Personnel
- Maintaining Call Metrics
- Prioritizing Calls
- Dispatching Procedures
- Active Listening
- Record Keeping
- Effective Communication
- Computer Proficiency
- Telephone Etiquette
- Organizational Skills
- Route Planning
- Dispatch Software
- Emergency Response
- Critical Thinking
- Customer Service
- Decision Making
- Geographical Knowledge
- Dispatch Recordkeeping
- EMD Certified
Certification
- EMD - Emergency Medical Dispatch
Timeline
Emergency Dispatcher
Unified Government Of Wyandotte County Fire Depart
11.2022 - 11.2023
Sortation Associate
Amazon
01.2021 - Current
Drivers License Examiner
Kansas Drivers License Bureau/Kansas Dept Of Reven
06.2007 - 11.2022
High School Diploma -
Sumner Academy Of Arts & Science